We've flown with Tim Air maybe 20 times. Last year, on arrival, they had lost our reservation (even though I had the email), and we ended up flying with airlink. I had expressed my unhappiness in the service received to their customer service web page, and actually got a response from what I believe was one of the owners.
Long story short, they were offering to make up for the debacle (we still made it to Negril, but spent a good amount of time sitting on a bench down by the shuttle area, as club Mobay had dropped us off) by compimg a flight for us this year.
Well, that's not happening. After multiple phone calls trying to get the reservation made, and multiple times of getting what amounts to the brush off, we have decided to go the land route. The funny thing is, I would have still probably flown with them if they had simply said they could not honor that instead of just giving me the brush off.
Ah well, 56 days til I'm back on the cliffs.