Blue Cave Castle// /Not on my list of places to stay

Just a little history....
Been hitting the rock since "97" and have stayed at many places over the years
I booked a trip back in November/2012 for my 50th... The places that I booked were:
Sea Splash....Living Social debacle...
Westender Inn...Living Social...
Blue Cave Castle....direct
This trip was for 3/22 thru 3/31...Work constraints altered my trip dates... Sea Splash was going to be replaced with Xtabi... Constantly responded to my email requests
Westender Inn,,, said just let us know and we will alter my change in dates... Very professional
Blue Cave Castle.....No response from my Feb 26/2013 email requesting advice and how to change the travel dates...... I have stayed there in the past.. I have always had great praise for this property... I only asked for advice on changing my travel dates...No response at all
I have been patient enough and they can keep my deposit and I will replace them with another reputable property...
I have voiced my concerns directly to Blue Cave Castle and they have failed miserably.... I stand behind what I say... and here are my emails





Mon, Mar 11, 2013 at 6:09 PMMon, 6:09 PM
Message starred
from cer to 1 recipient
Re: Confirmation Report/reschedule
Show Details
Blue Cave Castle,
No response....
Your actions dictate that you have no intent on replying or addressing my change in travel dates....I really thought that your property was above board.... Considering that I even stayed at your property, in the past, your lack of professionalism is subject to debate.....It is evident that you have no intent to even reply....I will air my complaints in another forum....
It is conclusive to me that you will not respond....It is not about the deposit,,,,you can keep it and not honor your commitment... You have provided me no " RESPONSE" That is now the issue and your lack of response only indicates that you lack the business acumen to respond and resolve....You fail on all accounts.... I have no desire , nor any interest to stay at your property.... at all....... You lost a client over a $ 100.00... deposit. The irony is,,,you failed to even realize,,,that you lost more in future business and recommendations...I will give you none... As far as I am concerned,,,this matter is resolved,,,you keep the $ 100.00 I will take my business, elsewhere..... you have lost mine......... Enjoy

Jim

From: cer <cerconinc@yahoo.com>
To: "bluecave@cwjamaica.com" <bluecave@cwjamaica.com>
Sent: Saturday, March 9, 2013 8:54 AM
Subject: Fw: Confirmation Report/reschedule

Blue Cave Castle

I have sent another email confirmation of my deposit to you.
You have yet to respond. I don't understand why ???
This dates back to Feb 26, 2013,,,,still no response
I would expect that you would respond and yet you have not.
Once again, you eagerly took my deposit,,,, and yet you have failed to even respond.
Advise

Jim

----- Forwarded Message -----
From: cer <cerconinc@yahoo.com>
To: "bluecave@cwjamaica.com" <bluecave@cwjamaica.com>
Sent: Friday, March 8, 2013 4:37 PM
Subject: Fw: Confirmation Report/reschedule

Bluecave Castle,
I have sent numerous emails regarding a change in my travel dates.
I am looking to reschedule my visit and still no response...
I have stayed at your property before and I am a frequent visitor to Negril
I paid a deposit, which you eagerly excepted, yet no response
I have forwarded your own confirmation report...
Advise

Jim

----- Forwarded Message -----
From: cer <cerconinc@yahoo.com>
To: "bluecave@cwjamaica.com" <bluecave@cwjamaica.com>
Sent: Tuesday, March 5, 2013 5:00 PM
Subject: Fw: Confirmation Report

Please advise

----- Forwarded Message -----
From: cer <cerconinc@yahoo.com>
To: "bluecave@cwjamaica.com" <bluecave@cwjamaica.com>
Sent: Sunday, March 3, 2013 12:30 PM
Subject: Fw: Confirmation Report

Blue Cave Castle
I have yet to hear from you regarding reschedule of my stay
Please advise and acknowledge

Thanks

Jim

----- Forwarded Message -----
From: cer <cerconinc@yahoo.com>
To: Blue Cave Castle <bluecave@cwjamaica.com>
Sent: Tuesday, February 26, 2013 6:28 PM
Subject: Re: Confirmation Report

Blue Cave Castle,

My travel dates are changing due to work constraints...
Unfortunately my work schedule is not allowing me to travel on the dates
I have selected.. I will need to reschedule my travel dates... Please advise

Regards,

Jim

From: Blue Cave Castle <bluecave@cwjamaica.com>
To: cerconinc@yahoo.com
Sent: Thursday, November 15, 2012 8:32 AM
Subject: Confirmation Report

Confirmation Report From Blue Cave Castle is Attached

Why do you not just call them?? Seems easier than this..

Quote:

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Originally Posted by meinvancouver

Why do you not just call them?? Seems easier than this..

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Beat me to it....

Quote:

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Originally Posted by SandT CHI

Beat me to it....

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In response to your questions.. Email provides a tracking history... Phone calls do not...
What is stated verbally over the phone, cannot be documented nor do I know who is authorized to speak on there behalf...
The booking was done electronically via there secured website.
All follow up questions have been directed to there email address which they provided....and which I responded,,too
So it is very simple... I booked via there secured website and have followed thru with there email account... How they feel to respond is there business..
How I feel to respond ,, is my business.... I am responding via there email account and thru there reservation system... which took my deposit... It is not not about the money,,,,it is the principle,,,they failed to respond and I am only asking for a response.....Which has not been received...

I have always used this E-mail address:
info@bluecavecastle.com
Regards,
Bob

Do you think it would have helped had you given them your new dates? Sorry, but I feel that your early emails were very vague....
(their)

I agree, just call. This is not at all like BCC.

Like rjonsun I have always used an email address of: info@bluecavecastle.com and that is the email from which BCC has responded to me.

I've never stayed there. Out of curiosity I went to their website and online reservation. Not sure where you got the email address you've been using, the one listed on the site is definitely the one posted above: info@bluecavecastle.com

It seems you may have been emailing to the wrong address. I would hate to see a reputation tarnished by an email address error. Please give the other one a try! Good Luck :)

Quote:

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Originally Posted by rjonsun

I have always used this E-mail address:
info@bluecavecastle.com

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Ditto

LOL! Gotta love social media. Reminds me of a review posted on Catcha where they are blown up for not responding to the reviewers email. Problem was it was sent to the wrong address as well.

Sorry Negrilbound, but taking this to a public forum without having direct contact speaks volumes.