Seasplash?

My name is Sheryl Clarke. I am the new General Manager of Sea Splash Resort. The management of Seasplash is pleased to have the opportunity to let all of our previous and future guests know that Sea Splash Resort will continue to provide an excellent Jamaican vacation experience for all our valued guests.

There has been some great improvements made during the past year and we will be continuing to make improvements to provide you the best vacation experience in Negril. Since the change in management last month, not much has changed, much of the previous staff has been retained and we will continue to improve on what already exists. And more importantly for many of you, we will be honouring the commitments made by the previous management on all future bookings.

As for the Living Social vouchers, we have been in contact with Living Social almost daily. I had been waiting to make this post until the final details have been worked out. However, those discussions are still in progress. As soon as details are worked out then both the hotel and our Living Social partners will advise you.

To those of you who expressed your concerns in this thread, especially Embury, Marley9808, NegrilAddict, BBrasta, Flfungal, InnaDiRed, Pwj155 and Melody, I ask that you please contact me directly so I can put your concerns to rest.

And Gerryg123, I am looking for your raft. When I find your green raft I will keep it safe for your return.

I welcome your concerns, suggestions and support. My email address is turbosac.clarke@yahoo.com or call us at 876 957 4041 - 7.

Thank you, Ms. Clarke for posting in this forum. It is greatly appreciated by me. I look forward to staying at Seasplash and I will email you. :)

Ms. Clarke is a good find, actually, a former long-time manager at Couples Swept Away.

Thank you VERY much Sheryl. I appreciate your post as well. I have just sent you an email.

Also, thanks to Gerry, it's also very reassuring to know that we will be dealing with a real find in Ms. Clarke!

Just wanted to update those of you who have purchased Livingsocial vouchers, new management/owners were not able to confirm my existing reservation for April 2013, so a few days ago, I requested, and was given a refund from Livingsocial.

Melody, I don't blame you a bit!! I have a friend that purchased the same deal, and she is also having a tough time getting the "new" manager of Seasplash to honor the deal. She was told, "we are in the process of renegotiating our deal with living social". How can you renegotiate something that was already advertised and purchased?

I had a blast staying there in April, but it seems lots of things have changed. Proceed with caution...lol!

Thank you so much Melody!! Have been trying to find out myself what's happening with all of it.

Quote:

---

Originally Posted by embury

Any news of Seasplash. Kind of worried about my November and February deposit and reservation. Anyone hearing anything positive? Would like some good news

---

Call us we are here to serve you at Treehouse Email jacksonj@cwjamaica.com or call 305-974-7218
1. Confirm available dates
2. Advise your flight number and arrival time
3. Ground transfers via Kenny Tours booth#2 at MBJ airport
4. Voucher must be presented at check in
5. 10% off all food and drinks that are charged to your room
6. Saturday Manager's cocktail party
7. Paddle board clinic Included Sunday and Thursday at 7:30AM

Gail Jackson

spoke with Sheryl last night... although she couldn't actually confirm our previously made reservation- she was confident that within two-three days she will know about the new negotiations with LS. Sheryl sounds like a sweetheart- I really want to check out Seasplash- so I think we'll hang in there until its finalized. She did say she will post as soon as she knows... hope for the best!

Gail- are you saying Treehouse will accept Seasplash Vouchers? Guess Im confused a bit there- but another great option

I would say give Seasplash a chance to work it out for you. If what they tell you doesn't meet your needs then contact LivingSocial for a refund.

They were very pleasant and helpful to me. I had won a 2 night stay at Seasplash in what was basically just a verbal agreement with Jim so I assumed that due to the circumstances there would be no way I would be able to redeem that, however I emailed Sheryl and she got right back to me saying Congrats and that they would definitely honour it.
So I would say they are working hard to make sure all of their guests and customers are taken care of, which is very nice to see.