Misleading Thread - Negril Beach Club Resort & Negril Beach Club Condos

So sorry about your horrible experience, but glad that Expedia took care of you. We've been staying at NBCC through Jean and her wonderful staff for our last 8 or so reaches and have never had a problem. If it truly was the Mariners side that bumped you (did you check in through the hotel lobby, or outside on the side by the little parking lot?) then it is a shame that they are treating their customers that way - but it's also a shame that Jean and the condo side are also sullied because of the confusion with the name. Again, so sorry for the frustration, but so happy you were able to make the best of it!

I tried to book NBCC through hotel club last oct. i know the difference in names and went through several sites to make sure i was at the NBCC. when i show up NBCC has no reservation and mariners is trying to put me in one room with ac and let me have keys to another with a safe. the internet was conveniently down and i had no way to show my confirmation e mail which says:

Thanks for booking your trip through HotelClub. You've just scored a great deal!
Booking ID: xxxxxxx
Hotel Info: Negril Beach Club Condos
Standard Room-Garden View-2 Double Beds
1 x Single
Norman Manley Boulevard Negril
Phone: 876-957-4220
Check-In/Out: From 19-Oct-2011, to 21-Oct-2011 (2 nights)


ive got crazy eyes and i used them....they eventually found me a decent room but there are defiantly shenanigans going on with the NBCC bookings.

As I mentioned earlier in the thread I booked through Orbitz for my last trip--for what they listed as NBCC. My confirmation said NBCC. I had booked a studio with a kitchenette and wanted to make sure that I would have the kitchen since I was picking up groceries with a private ride from Mobay. When I called NBCC and asked--they said that orbitz bookings are Mariners and I would need to check with them as I was not staying in NBCC. The two are separately managed and JEan Gaynair manages NBCC. Mariners is listed on many online booking sites as NBCC and it is totally different. When you check in at the main lobby, it is Mariners. When you check in at the little window that opens on to the parking lot, that is NBCC. It is such a drag that Mariners is bringing down the good name of NBCC with their practices. I stayed at NBCC 4 times before this last trip and was always well taken care of.

I wrote Orbitz a letter of complaint pointing out what they were doing and how misleading it was since I thought I was going to be at NBCC. They gave me a discount for my stay but I don't know if they fixed the problem.

If you google the phone number (875-957-4220) you DO NOT GET the NBCC, but you do get the Mariner's Negril Beach Club:

http://www.marinersnegril.com/beach-club/contact.htm

It is a shame that Jean is once again getting negative publicity from something that has nothing to do with her business. And the real cause of the problem is not being exposed.

The title of this thread is extremely unfortunate to the NBCC and will only hurt them. The Mariner's Negril Beach CLub, who actually overbooked, will not be effected at all.

maybe a mass emailing???.......to Mariner's would bring it to their attention quicker????

they should change it to MNBCC if they like the association ????????

Happened to me this time last year. Booked through Orbitz to Negril beach club which is not NBCC it is Mariners. Got the last room left with a lobby full of pissed off travellers. The room we had all kinds of issues and should not have been rented period. Didnt seem to faze anyone there. I did talk to Jean and she showed us some rooms that were in NBCC and very nice. I would book with her anytime. I agree with Rob it should be titled shame on Mariners not NBCC. Jean wont let you down.

I said it once, I'll say it again.....my reservation did NOT say Mariners so why should I say Mariners bumped me?
Most people, especially newbies, dont know that Jean has a seperate side/business so in all fairness, the title of the thread should remain the same and is not incorrect nor misleading.

Think about this...I cant run Joe Schmoe Beach Resort but list it online as Riu or The Caves now can I? so let me ask you all this....how is it that IF it is actually a seperate business that "Mariners" can keep using the name NBCC????????????????

Quote:

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Originally Posted by luvjabd

I said it once, I'll say it again.....my reservation did NOT say Mariners so why should I say Mariners bumped me?
Most people, especially newbies, dont know that Jean has a seperate side/business so in all fairness, the title of the thread should remain the same and is not incorrect nor misleading.

Think about this...I cant run Joe Schmoe Beach Resort but list it online as Riu or The Caves now can I? so let me ask you all this....how is it that IF it is actually a seperate business that "Mariners" can keep using the name NBCC????????????????

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Luvjabad,

The Mariner's Negril Beach Club is a separate company from the Negril Beach Club Condos. If you read Sparky's post above, note the name of the resort and the phone number. His reservation was listed under NBCC, but if you check the phone number, it is NOT the NBCC but the Mariner's Negril Beach Club.

The booking company in Sparky's reservation has the resort name wrong. This can happen as it did in his case. These booking companies are there as a convenience, they do not usually have any first hand knowledge of the resorts. They are order takers. If you would, could you please provide the phone number of the resort in your booking as Sparky did? This may clear everything up for you as well as everyone else.

Perhaps the hotels should merge? Is this too simple a solution???

Gerry,

Yes that is a bit too simple. They are two separate entities. Mariner's Negril Beach Club AND Caribbean Sunset are owned by one entity. The Negril Beach Club Condos are owned by another. Jean Gaynair has the Condos, and it is a timeshare coop.