Big up to aa!

Our flight to Mobay left out of ohare with a bounce down through Charlotte,got an email saying lay over changed from 1 hour to just about 40 minutes,wait a tic,no way that's enough time. So after a couple calls and getting switched to a supervisor,they actually saw it my way,moved to a straight through flight,no change fee what so ever!! Sais something for booking right with the airline as opposed to Travelocity or what have you. Also in this day and age when customer service seems to be declining I think I've gotta give props to aa us air,ya mon soon come! (Jan)

That is great for you! Congrats.
I use to use the Expedia, but now it's straight to the airlines website.

Glad to hear a good story. Used to be AA would send me a flight time change e-mail when it changed by a minute. The last time they screwed up big time, at least would have if I hadn't checked. My flight had changed by hours & I would have been heading for the airport when my plan was leaving!!! Thank goodness I checked or it would have been a disaster. One minute change they notified me, hours... not a word. Go figure. The good news is, since then, no flight times have changed. Otherwise, no real complaints about AA. They only "lost" my luggage once & it wasn't really lost & not their fault. Luggage transport belt in Miami wasn't working so luggage couldn't get to the planes & flights stay on time. Got it the next day.

Our last trip to ja was in June,flew aa,nice new plane,no probs coming or going,I'm liking aa right now

Glad that worked out in your favor. They have changed my flight a few times and if I felt uncomfortable
They always make good on making changes to accommodate me
Yes I think it pays to book direct !

When Air Jamaica stopped out of O'Hare all my direct flights are with AA.

What's this talk of direct flights? I haven't seen one from an airport within 150 miles of my house in years. :(

Sorry, just a little jealous.

By the way, I've done the 40 minute turn around in CLT many times. In that airport it's plenty of time. It just doesn't leave room for any error on the part of your originating flight to get into CLT on time.

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Originally Posted by Johio

What's this talk of direct flights? I haven't seen one from an airport within 150 miles of my house in years. :(

Sorry, just a little jealous.

By the way, I've done the 40 minute turn around in CLT many times. In that airport it's plenty of time. It just doesn't leave room for any error on the part of you originating flight to get into CLT on time.

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That was my exact concern

I have to drive 3 1/2 hours for a direct flight.But worth it.

Southwest goes nonstop from midway to mobay paid 322.00 rt leaving this Sunday oh yea!!!

That is an awesome fare!hope they hold up,I think ours was 466 per,should have been a layover going and straight thru coming back,we did get lucky I know getting the flight changed to a straight thru on the way there,have fun!,

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Originally Posted by Biggs of the week

I have to drive 3 1/2 hours for a direct flight.But worth it.

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Midway would be the closest airport to me with a direct flight. Weighing a 5 hour drive (one way) to lay over...I guess I'll settle for the connecting flights and just be happy to make it to the island.

Leaving a week from Sunday from Midway on Southwest 12 more sleeps anybody else.

5 more sleeps, leaving from Reno Nevada, hour and half drive from Cali to airport...long trip but soooo worth it!!! can't wait to get back.

It's good to hear that the AA/US Airways is stepping up their game, customer service-wise. I'm a US Air frequent flier member (soon to be American Airlines) and although I've never had a problem with them, they've always got mediocre scores all around. I actually can't complain because they've always gotten me to MBJ on time, and that's all that really matters.

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Originally Posted by passnthru

Leaving a week from Sunday from Midway on Southwest 12 more sleeps anybody else.

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Hey passnthru.....we're leaving a week from Sunday too but did get a non stop out of O'Hare on American. They do start non stops this time of year through the busy season. We would have done Midway but had miles with AA.

Yea yea party time goin crazy right now can't wait hope to see you there NoWorries

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Originally Posted by Mike_D

It's good to hear that the AA/US Airways is stepping up their game, customer service-wise. I'm a US Air frequent flier member (soon to be American Airlines) and although I've never had a problem with them, they've always got mediocre scores all around. I actually can't complain because they've always gotten me to MBJ on time, and that's all that really matters.

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Ditto. I prefer US Airways via Charlotte and knock on wood have yet to have an issue. I only wish they let you do one way mileage flights like United does.

AA does let you do one way with miles. Maybe it will change now for US air. We usually do one way miles and one way pay. Stretches out our vacation dollars a bit.

Booger, call American and ask if there is a way to use US Air miles one way. As NoWories said you can do it on AA. We used AA miles and they booked us on US Air through Charlotte all the way to MoBay. If it is possible they will have you do it online to save fees. I had a problem booking my last trip online and they walked me through it on the phone and fixed a software glitch while we talked. I was impressed. I am personally glad AA survived.

Yeah, I would love to do one-way mileage flights on US Air. As it is, its pretty difficult to use miles on their international flights as the fees are higher and the miles required are higher for a relatively short flight to the Caribbean.

Right now, most of the flights out of PHL are still branded as US Air (at least the flights to MBJ), so I don't if I have any leverage to request one way mileage. I'm anxious to see what happens after the merger closes, earlier next year. I already know they are taking away some of the benefits of my US Airways MasterCard (like the $99 companion certificate), but I will gladly give that up for a better awards travel program.