time to vent...

Do the park & fly every year, same hotel out of Indy for our Jamaica trip. Knowing Superbowl is in Indy this year I booked our hotel over a year ago (we fly out SB early morn). Reconfirmed our hotel several months back. Called today only to find out that our and our friends reservations were cancelled. Manager said the city bought out all the rooms for the game. SAY WHAT? Never even called us to say we were cancelled and then he hung up on me! Game is on! On the bright side we'll be watching the Packers (fingers and toes crossed) on the 7 mile white sand beach come hell or high water.

Name and shame them.
Keep all email correspondences of bookings
Try to get an email from them acknowledging your cancellations
Perhaps your travel insurance can assist.
Hope you get through.
"The harder the battle the sweeter Jah victory''
B

Thanks B...no names if corporate stands behind their "Corporate Mission."
Integrity...respect.

Paper trail.
Good luck
B

That's terrible! I know you're too far from the airport to take a shuttle. What's plan B?

Plan B...unfortunately we will have no choice but to drive over early in the morn and pray the roads are clear of any snow or ice. Perhaps a retired friend of ours may be able to drive us over then no need to park at the airport for 3 weeks. I'm sure there is not a room to be had over there at this point and time. I should know in a few days if our hotel will make things right. I'll keep you updated...fingers and toes are crossed :)

JUST WRONG!!! We use Sleep & Fly here in NC as well and that would be So Terrible - especially since you booked SO far ahead and kept checking back in! (had you given them a credit card number?)

So sorry.... hope you find a good alternative!

[/QUOTE]On the bright side we'll be watching the Packers (fingers and toes crossed) on the 7 mile white sand beach come hell or high water.[/QUOTE]

Go Packers ! ! !

Captain Oil I KNEW we were on the same team ;) Go Pack!

I always arrange a 'shared' limo ride to and from the airport, it is so convenient and your car can stay nice and warm in the garage. The charge is less than paying for parking at the airport.

Carey Limo is the best!

Update...they made good on their corporate mission of integrity and respect. They found us a hotel room which is located 10.7 miles from the airport. So instead of the "park & fly" shuttle service we will drive to the airport the morning of departure and park long term (21 days).

The hotel has inflated the room price...$642.33...for the one evevning, of which we will be reimbursed the difference from our original booking. We will also be reimbursed the $252 for the airport parking...and yes I do have all of this in writing.

The only real downside to this whole adventure is I won't be watching my Packers on the beach. Soon come.

And no Packers!!! Yeamon, anybody but the Packers! Dam cheeseheads!

ouch pgw...however the pains not too bad...we are the reigning champs :)

I'm glad to hear this was worked out & that you are satisfied. See you in Negril!

Well I must say that they really made good on the deal. Have a GREAT vacation. I'm so happy that it all worked out. When I first read this I thought it was Bull****.

Thank you Yvonne and Jim-Donna! We are very pleased with the outcome. I really feel for the folks who are in the same predicament and do not even know it yet. They are going to show up in Indy expecting their reserved room only to find they are stranded...not good.