Why am I not surprised - CanJet is not liable for ANYTHING in checked Baggsge

So I had my bag broken into and a camera and sunglasses stolen from within when I left MoBay on Friday night.
I filled out a form at Ottawa and was told CanJet would call within 24hrs. They didn't, so I called them today.

When I told them what happened they said they have no liability, basically, for anything that happens to your bag or its contents.

"Go check the website," I was told, as if that was all the justification that was needed for the policy.

This policy is probably an industry standard limitation of liability.

Anyhow - be advised - your bag can be totally trashed and its contents 90% stolen and the will just say, "Sorry, check the website, you'll see we are not liable."


The last thing the CANJET woman said to me on the phone was, "Have a nice day."


Aaaarrrrggghhhh!

(Serenity now! . . . .Ommmmmmm)

Sorry to hear that Kahuna. But CanJet is not the only airline that will basically blow you off if your items were stolen. Spirit (computer) and USAirways (camera) fed me the say line. They aren’t responsible for anything missing from a checked bag. I was told to keep my valuables on me. Thing is the camera was left on the plane. I was the last one off so it was the flight crew of made off with that. Still after many emails and conversations, they would not compensate me for the loss or lift a finger to truly investigate.

I know nothing can be done about it now, but feels good to vent a little.

This probably won't help...

http://www.smartertravel.com/blogs/t...tml?id=4300633

BTW, whatever became of the police investigation for the home-invasion? Were there any leads at all?

better for the airline to lose your entire suitcase - able to prove that - than specific items taken out of the suitcase - not able to prove that easily

I usually make it a habit to be one of the last ones on the plane. I figure why board right away to just sit on the plane longer, everyone lands at the same time... But if you have valuables in your carry-on, chances of having to check your bag at the gate goes up as the plane fills up. Looks like I'll be first in line with my camera gear in my carry on!

I have noticed over the last ten years since I started to put zip ties on to secure my suitcase from being easily unzipped, that nine out of ten times it as been opened up. The reason that I started doing this is because I noticed that my bags have been gone through. And yes I understand that they can be gone through in customs before you retrive them. So I never leave anything valuable in my suitcase,always carry them in my backpack. It has been kind of a game now, this year I zip tied and used duct taped to tape my suitcase shut and it did not get opened.

The one time I put a cell phone in my luggage on a trip to Mexico, it was stolen. They practically laughed in my face when I inquired about it.

United lost my sisters luggage. She had to buy all new close. Luckily a very nice hotel worker took her to Sav to buy new. The airline finally paid up but it took months of calls and letters.

Trip insurance….just saying

American Airlines lost my checked suitcase. It was never recovered. They offered NO compensation. Not even money to buy a new suitcase.

I believe luggage on an air carriers are covered the same as air cargo, something like $0.09/per pound based on international treaties, best to have separate insurance if carrying valuables

is this the reason for the baggage wrapping thing at the airport?

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Originally Posted by gerryg123

BTW, whatever became of the police investigation for the home-invasion? Were there any leads at all?

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Leads? Sure we've got em working in shifts!yuk yuk (hey! This is a private residence man!)

Maybe I have just lucked out with USAir. About 2 years ago, a simple bottle of a nice perfume was taken out of my luggage. Believe it or not, I was reimbursed with a credit for the next flight.

In Jan of this year, USAir again....my luggage was in fine shape upon arrival in Charlotte, NC...cleared customs and re-checked it in good condition. Upon arrival to my hometown, my bag did not arrive. 2 days later, they delivered it to my home. It was totally destructed on one end. All items inside were fine. I did have travel insurance but they only covered if the luggage was lost. I filed a claim with USAir and had to drive the damaged luggage back to the airport. They called me in 3 days and offered to replace the entire piece of luggage. I got to choose the color and this time opted for a hard-side piece. In less the 1 week, I was the proud owner of a new Samsonite piece that was the exact size of the one destroyed.

I can't say anything bad on USAir right now!! :)

Kahuna3...so very sorry!!!!

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Originally Posted by *vi*

Thing is the camera was left on the plane. I was the last one off so it was the flight crew of made off with that.

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Not likely. Like you, they're focused on getting off the plane. More likely it was the crew that comes in to clean/prep the plane for the next flight.

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Originally Posted by hille141

... But if you have valuables in your carry-on, chances of having to check your bag at the gate goes up as the plane fills up.

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That's what happened to me. My seat was in zone...what Z?!?! Anyway I was one of the last to board. Me and about 6 others were forced to check our carry ons. Only consolation is the power cord (universal) was in a different bag. I really thought since I didn't have a choice in checking the bag, they would work with me.

Kahuna3 so sorry this happened to you! It seems airlines these days have very little if any responsibility to its customers. I don't check anything I feel can't be replaced. Again I'm sorry this happened.

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Originally Posted by Yvonne

Not likely. Like you, they're focused on getting off the plane. More likely it was the crew that comes in to clean/prep the plane for the next flight.

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I was thinking that the stewardesses walk the plane before the cleaning crew comes on. But what you said makes more sense.

We had 5 suitcases from our group opened and articles stolen back in January in MoBay............Seems things haven't changed

Ken

fly Westjet, soon come

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Originally Posted by jamaicarob

fly Westjet, soon come

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I think they all use the same contract luggage service provider in MoBay, doesn't matter which airline you fly. Good luck.

Question: does anyone think the plastic wrapped luggage is really safe? Doesn't it just say, "Hey, I've got something inside that I really want to protect." Couldn't the plastic wrap just be sliced off with a box cutter?

these are eye openers for me..and I wanted to pack my fins in my checked this time..thought maybe I was being too cautious in the past..umm nope..they are going along in my carry on with my mask and snorkel..and my suit and meds..I never wear good jewelry anywhere..just the cheap stuff. So thats not a worry..but no swim stuff... that aint happenin'.

Last time I travelled on Air Canada my suitcase got broken. The plastic inner liner inside the fabric was entirely crushed to bits. I was told to submit pictures and told where to take my suitcase and they replaced it with a new one on the spot. I was told it was because of the weight of all the other suitcases piled on top of each other and that it happens quite often. Was really happy they stepped up.

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Originally Posted by juls

these are eye openers for me..and I wanted to pack my fins in my checked this time..thought maybe I was being too cautious in the past..umm nope..they are going along in my carry on with my mask and snorkel..and my suit and meds..I never wear good jewelry anywhere..just the cheap stuff. So thats not a worry..but no swim stuff... that aint happenin'.

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I usually just take a carry-on, but airlines here locally are now only taking checked bags, so will have to get out my big purse and try to pack in some swimsuits and sundresses because I've had my luggage lost for a week while in Negril and won't be without a swimsuit! I've tried finding swimsuits in JA, but most of them are made for extra-small young ladies. I did get some beautiful sarongs that trip, though.

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Originally Posted by Kahuna3

Question: does anyone think the plastic wrapped luggage is really safe? Doesn't it just say, "Hey, I've got something inside that I really want to protect." Couldn't the plastic wrap just be sliced off with a box cutter?

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I think plastic wrapping the luggage is a good idea and doesn’t necessarily send the message of the bag containing valuables.

If I’m not mistaken, each and every piece of luggage that goes on the plane is scanned/x-rayed for metals in search of firearms. Naturally the scanner will pick up harmless but desirable electronics and jewelry. If a person can reach in and pull these valuables out they will. The plastic prevents easy access and will not be sliced off as long as there is nothing inside that would prompt a search. In that case, TSA must inform you that your bag has been searched. I’ve had that notice on my luggage more than once, however nothing was ever taken.

My computer was actually a small netbook about the size of a 10” tablet. It could easily be concealed. Anything larger than that would be a challenge, but still possible.

Someone mentioned using ties which is also a good idea. If the ties are cut off, you will be notified. I use ties on side zippered pockets and ties PLUS a TSA approved lock on the main zipper. I take pictures of them before checking my bag. I also loop my luggage tags through the same zipper top as the ties. But bags that can be unzipped gives them easy access to anything small and valuable they spot when the luggage is scanned.

Fins should be safe, but if your gut tells you not to chance it, then don’t.