Misleading Thread - Negril Beach Club Resort & Negril Beach Club Condos

The original thread has been moved to this thread. The title of the original thread cast shame on the wrong hotel. The original poster, LuvJaBad, booked a room on the beach through Expedia and the hotel was overbooked and she was moved to an inferior hotel which was not on the beach.


While she is more than entitled to post her dissatisfaction with the hotel, in error she blamed the wrong hotel. Her room was booked on Expedia at the Negril Beach Club Resort. She placed the blame on the Negril Beach Club Condos, which is a separate entity. This is horribly unfair the owner of this business.


Although much damage has been done unfairly to the Negril Beach Club Condos, in order to attempt to correct this injustice, we have moved the thread to a heading that is much less harmful to the innocent property.


Thank you for your understanding.

Here is the original post:


They are overbooking and bumping folks to Caribbean Sunset. If you have a reservation with them - keep checking on it. I phoned the hotel 1 week in advance and was told everything was ok. I know the place is a dive but $55/nt for a room w/ kitchen on the beach was too good to pass up but at this point I wouldnt reserve with them again if the rooms were $1

Bummer - no comparison as far as location.

bummer.......and Caribbean Sunset isn't even on the beach......not good
and Caribbean Sunset is up on a hill...........the two places are night and day.......
plus the amenties aren't even close.........wow......
mi would have a real hard time with that......bad news for sure

Cool Runnings, Marko

What is so difficult about booking a hotel? Guy calls. Wants a room for three nites...mark it DOWN. LOL

Seastar and others use online systems...and are EXCELLENT at it...no problems, in fact quick, accurate, easy and confirmed within minutes...

I mean...I'm sure booking a place has it's own science...but EGAD!

Those places I keep hearing that fail over and over...wtf? MIND BOGGLING. Get it right...folks are dropping cash to have a good time and it's just not ok...people are PAYING YOU MONEY to get this right...last reach I canceled a week at Mariner's bc they couldn't confirm when I called...??? What?

A hotel that can't confirm a booking is A HOT MESS.

EDIT: I am talking about MARINER's...not NBCC.

There is some confusion as to which property is which.

Are you sure it's NBCC that's doing this or Mariners? Most of the internet web sites book for Mariner's side and not NBCC. Although the websites call it Negril Beach Resort, which personally I think they do to trick people into thinking they are booking into NBCC. I rarely hear anything good about Mariner's so this wouldn't surprise me. Although I've never stayed in either, I wouldn't want NBCC to get a bad name if it isn't them doing this. Usually I hear nothing but good things about NBCC.

Can confirm this has happened at Mariner's, unfortunately...actually witnessed a fairly upset group (4ish if I recall correctly) at the front desk sitting in amazement that they paid prior arriving yet didn't have a room available.

I am thinking this must be Mariners, not NBCC. I have stayed 4 times at NBCC and always booked with Jean--they don't bump. But Mariners is the other half of the property that does many bookings through online sites like Orbitz. It is very deceiving since on Orbitz they say NBCC but really it is Mariners. I have to say the two operate very differently from one another. I booked through Orbitz last stay and though the site said I was going to be in NBCC I was put in Mariners with a very different experience. If I was bumped to Caribbean Sunset I would insist on my money back and go to another spot.

and in my opinion NBCC is not "a dive" Mariners is more run down.

NBCC has overbooked in the past, too. It's not so bad if they bump you to a similar property on the beach or even the Cliffs, but Carribean Sunset is NOT acceptable .... Combine all this with the security issues, and I think there are better options out there ....

I stayed @ NBCC back in 09. Great place! Caribbean Sunset on the other hand looked run down. At least you can take a shuttle to NBCC to enjoy the beach.

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Originally Posted by BrenJaLee

Are you sure it's NBCC that's doing this or Mariners? Most of the internet web sites book for Mariner's side and not NBCC. Although the websites call it Negril Beach Resort, which personally I think they do to trick people into thinking they are booking into NBCC. I rarely hear anything good about Mariner's so this wouldn't surprise me. Although I've never stayed in either, I wouldn't want NBCC to get a bad name if it isn't them doing this. Usually I hear nothing but good things about NBCC.

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When I booked it was called NBCC and this is the name that was on my PAID confirmation so I will use this name as the people that bumped me.

Look, hotels overbook as a matter of policy. When I worked in the hotel biz we'd regularly go to 110% occupancy. Why? Because OUR cancellation policy did not involve any charges if a cancellation was made 24 hours in advance. In the US that happens regularly. Most times we'd be fine even if overbooked but when we weren't our guests would be moved to a property of the same or BETTER caliber - at the same rate they were to pay us.

Ah, but that is the US. This is Jamaica. From what I've heard cancellation policies come with penalties if a room is cancelled TWO WEEKS or less out. So now you have money involved which should guarantee the hotel owner that the person will either show up or pay up. Either way, small properties like NBCC as well as large All Inclusive properties seem to do the overbook thing on a routine basis. The rub here is that the small independent hotels need to come together so that the guest can be made happy with a lateral or VERTICAL move up.

NBCC to Carribean Sunset? Apples and oranges but consider the time of year. It is frenetically busy in town right now - it always is the first two weeks of February. It is possible that NBCC's regular "go to" beach hotel for this type of thing is sold out solid. CS, not so much - it is much lesser known, in a "weird" location...yadda.

I would not be happy with that move at all. But I'm not sure what one can really do about it?

Here's my getting-bumped story with a happy ending:

About 10 years ago, I went to Cancun with my then-wife, who incidentally used to HATE IT when I chatted with other guests. It drove her crazy, but I used to do it anyway.

Anyway, I originally intended to book a hotel called the The Oasis but settled on a technically nicer property, the Grand Bahia Principe, and upon arrival we were BUMPED from the Grand Bahia to, coincidentally, the Oasis.

So I am actually relieved. I meet another couple, begin chatting (my then-wife is mad about this), and the couple informs me the same thing happened to them about getting bumped, but Gran Bahia had PAID them 700 dollars right on the spot!

Wow! I went back to Gran Bahia, and I demanded 700 dollars, too! At first, they said no way because I had paid a discounted rate (I never pay rack rates), but after about five minutes or so, they agreed, and handed over 14 $50 bills -- I was in heaven!!!!

I told the wife THIS is why I chat with folks. You never know the connections you might make!

This was a good trip. On the way, I also left my pouch with $1,550 at the airport during a layover in Guadalajara -- an extremely poor section of Mexico -- and it was returned to me in Cancun with every penny still inside (all taped up).

Quote:

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Originally Posted by rastagirl777

Look, hotels overbook as a matter of policy

I would not be happy with that move at all. But I'm not sure what one can really do about it?

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Being bumped is understandable, my issue was the place they bumped me to!

Fortunately, I booked with Expedia and they took VERY good care of me and I did NOT end up staying at CS.

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Originally Posted by luvjabd

Being bumped is understandable, my issue was the place they bumped me to!

Fortunately, I booked with Expedia and they took VERY good care of me and I did NOT end up staying at CS.

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The Caves????

in almost 30 yrs of staying with JEAN at NBCC, she overbooked twice, both times she helped us down to CoCo La Palm for the night.........
this sounds rare to me.......................the condos that we always stay in are NOT a "Dive" or "Dump"..
.Old... and not up to date for 2012, but in full functioning order and they keep it clean................

But you wouldn't make this up................so fate must have singled you out ??

Too Bad, we have always been lucky I guess

what was your room number, did you ever get that far??

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Originally Posted by gerryg123

The Caves????

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HAHAHAH, not that good.

Quote:

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Originally Posted by Rambo

in almost 30 yrs of staying with JEAN at NBCC, she overbooked twice, both times she helped us down to CoCo La Palm for the night.........
this sounds rare to me.......................the condos that we always stay in are NOT a "Dive" or "Dump"..
.Old... and not up to date for 2012, but in full functioning order and they keep it clean................

But you wouldn't make this up................so fate must have singled you out ??

Too Bad, we have always been lucky I guess

what was your room number, did you ever get that far??

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Jean does a much better job at managing her share and no, I didnt even get to a room! I did look at the room at CS and was horrified! I mean you are talking about someone that usually stays at Jah B's but that place gave me the heebie jeebies!

Quote:

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Originally Posted by luvjabd

Fortunately, I booked with Expedia and they took VERY good care of me...

Jean does a much better job at managing her share....

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I was told by the ladies at the Beach Club CONDOS about 2 years ago that they would no longer be booking through Expedia and to book directly with them through email or over the phone. It appears that you booked with Negril Beach Club RESORT (Mariners) and not with Jean Gaynair.

If this is the case I would hope that the title of the thread could be changed to reflect that. NBCC is a separate business from the one I believe you have a problem with and shouldn't suffer the bad press.

It's a shame that the new owners of the Mariners part of the property chose such a similar name. This is probably the third or fourth time I've seen the two mixed up.

Where is Caribbean Sunset? Is that the place up the road by the curve...that leads to Red Ground? Not a good substitute!! So where did you end up staying?

So sorry about your horrible experience, but glad that Expedia took care of you. We've been staying at NBCC through Jean and her wonderful staff for our last 8 or so reaches and have never had a problem. If it truly was the Mariners side that bumped you (did you check in through the hotel lobby, or outside on the side by the little parking lot?) then it is a shame that they are treating their customers that way - but it's also a shame that Jean and the condo side are also sullied because of the confusion with the name. Again, so sorry for the frustration, but so happy you were able to make the best of it!

I tried to book NBCC through hotel club last oct. i know the difference in names and went through several sites to make sure i was at the NBCC. when i show up NBCC has no reservation and mariners is trying to put me in one room with ac and let me have keys to another with a safe. the internet was conveniently down and i had no way to show my confirmation e mail which says:

Thanks for booking your trip through HotelClub. You've just scored a great deal!
Booking ID: xxxxxxx
Hotel Info: Negril Beach Club Condos
Standard Room-Garden View-2 Double Beds
1 x Single
Norman Manley Boulevard Negril
Phone: 876-957-4220
Check-In/Out: From 19-Oct-2011, to 21-Oct-2011 (2 nights)


ive got crazy eyes and i used them....they eventually found me a decent room but there are defiantly shenanigans going on with the NBCC bookings.

As I mentioned earlier in the thread I booked through Orbitz for my last trip--for what they listed as NBCC. My confirmation said NBCC. I had booked a studio with a kitchenette and wanted to make sure that I would have the kitchen since I was picking up groceries with a private ride from Mobay. When I called NBCC and asked--they said that orbitz bookings are Mariners and I would need to check with them as I was not staying in NBCC. The two are separately managed and JEan Gaynair manages NBCC. Mariners is listed on many online booking sites as NBCC and it is totally different. When you check in at the main lobby, it is Mariners. When you check in at the little window that opens on to the parking lot, that is NBCC. It is such a drag that Mariners is bringing down the good name of NBCC with their practices. I stayed at NBCC 4 times before this last trip and was always well taken care of.

I wrote Orbitz a letter of complaint pointing out what they were doing and how misleading it was since I thought I was going to be at NBCC. They gave me a discount for my stay but I don't know if they fixed the problem.

If you google the phone number (875-957-4220) you DO NOT GET the NBCC, but you do get the Mariner's Negril Beach Club:

http://www.marinersnegril.com/beach-club/contact.htm

It is a shame that Jean is once again getting negative publicity from something that has nothing to do with her business. And the real cause of the problem is not being exposed.

The title of this thread is extremely unfortunate to the NBCC and will only hurt them. The Mariner's Negril Beach CLub, who actually overbooked, will not be effected at all.

maybe a mass emailing???.......to Mariner's would bring it to their attention quicker????

they should change it to MNBCC if they like the association ????????

Happened to me this time last year. Booked through Orbitz to Negril beach club which is not NBCC it is Mariners. Got the last room left with a lobby full of pissed off travellers. The room we had all kinds of issues and should not have been rented period. Didnt seem to faze anyone there. I did talk to Jean and she showed us some rooms that were in NBCC and very nice. I would book with her anytime. I agree with Rob it should be titled shame on Mariners not NBCC. Jean wont let you down.

I said it once, I'll say it again.....my reservation did NOT say Mariners so why should I say Mariners bumped me?
Most people, especially newbies, dont know that Jean has a seperate side/business so in all fairness, the title of the thread should remain the same and is not incorrect nor misleading.

Think about this...I cant run Joe Schmoe Beach Resort but list it online as Riu or The Caves now can I? so let me ask you all this....how is it that IF it is actually a seperate business that "Mariners" can keep using the name NBCC????????????????

Quote:

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Originally Posted by luvjabd

I said it once, I'll say it again.....my reservation did NOT say Mariners so why should I say Mariners bumped me?
Most people, especially newbies, dont know that Jean has a seperate side/business so in all fairness, the title of the thread should remain the same and is not incorrect nor misleading.

Think about this...I cant run Joe Schmoe Beach Resort but list it online as Riu or The Caves now can I? so let me ask you all this....how is it that IF it is actually a seperate business that "Mariners" can keep using the name NBCC????????????????

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Luvjabad,

The Mariner's Negril Beach Club is a separate company from the Negril Beach Club Condos. If you read Sparky's post above, note the name of the resort and the phone number. His reservation was listed under NBCC, but if you check the phone number, it is NOT the NBCC but the Mariner's Negril Beach Club.

The booking company in Sparky's reservation has the resort name wrong. This can happen as it did in his case. These booking companies are there as a convenience, they do not usually have any first hand knowledge of the resorts. They are order takers. If you would, could you please provide the phone number of the resort in your booking as Sparky did? This may clear everything up for you as well as everyone else.

Perhaps the hotels should merge? Is this too simple a solution???

Gerry,

Yes that is a bit too simple. They are two separate entities. Mariner's Negril Beach Club AND Caribbean Sunset are owned by one entity. The Negril Beach Club Condos are owned by another. Jean Gaynair has the Condos, and it is a timeshare coop.

A line in the sad? lol ....

i hope it works out because many of the Negril regulars that I respect most LOVE the NBCC, particularly Jean Gaynair.

Her good reputation is indisputable, as I am sure Brasi, shellyk and others will attest!

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Originally Posted by Rob

Luvjabad,


The booking company in Sparky's reservation has the resort name wrong. This can happen as it did in his case. These booking companies are there as a convenience, they do not usually have any first hand knowledge of the resorts. They are order takers. If you would, could you please provide the phone number of the resort in your booking as Sparky did? This may clear everything up for you as well as everyone else.

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It can happen as it did I this case.. Your right, mariners represented themselves as NBCC, and the booking agent didn't know the difference.. Still, and however - they represented themselves as NBCC.. the person was told tthey were booking NBCC. they shouldn't have to google the Phone number to verify.. Why hasn't Jean filed a lawsuit for slander and damages caused by the misrepresentation? While I understand Jean may be a innocent victim, there is validity to the thread title.

"let the Buyer Beware"........very old adage holds true even today.....

its sad that it happened, and it will continue.............................as long as anybody goes through a 3rd party to do business.....
for anything.................GE makes a TV with a 1 yr warranty, you buy it through another source that tells you its got a 3yr warranty......

how long do you think it will get fixed for free?

one lesson I quickly learned when buying or dealing with money in Jamaica............Deal or hand over money to ONLY the person that HAS the product or service you are buying, otherwise your money could be just a "finders fee"

My ACTUAL STAY at Mariner's was awesome...April 2011. From the Mariner's/NBCC staff, which to my knowledge is shared by both resorts, to Linga By the Sea, and the beach bar...all great and good people. My room was very nice. The location of the resort is the best on the beach. It has the best beach depth (by far) IMHO. Solid security. AC/wifi.

It's the getting a room at MARINERS (NEGRIL BEACH CLUB RESORT) that is the issue....when I rebooked for Jan 2012...I switched with about two weeks 'til takeoff because they couldn't verify my reservation. Crazy. I ain't flying on my good looks.

If this post reflects badly on Jean, it should not and is not meant to from my end...I have not dealt with her but have only heard amazing things about her hospitality, her rooms, and booking policies. I think anyone would be well served to stay at NBC CONDOS.

Quote:

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Originally Posted by luvjabd

I said it once, I'll say it again.....my reservation did NOT say Mariners so why should I say Mariners bumped me?
Most people, especially newbies, dont know that Jean has a seperate side/business so in all fairness, the title of the thread should remain the same and is not incorrect nor misleading.

....how is it that IF it is actually a seperate business that "Mariners" can keep using the name NBCC????????????????

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The hotel you booked with was the property that was formerly known as Mariners and is now Negril Beach Club RESORT

The title of your thread is indeed misleading.... You said you booked through Expedia,which has no listing for Negril Beach Club CONDOS, but they do have a listing for Negril Beach Club RESORT.

Here is the listing for the property on Expedia: http://www.expedia.com/Negril-Hotels...-5bda52bbd089&

While it appears some people may be mislead and told that they are being booked in the Negril Beach Club Condos it looks like that was not the case with your booking even though the description says "Negril beach condo property" which is somewhat misleading.

Hope this clears up any confusion on the "Mariners" end of things.

Incidently, I am booked at what Expedia has called negril beach club for mar 12-20th for a studio with kitchenette, so this thread troubles me.. I do have a pony in this race.. Maybe I should cancel and book elsewhere..

jaspero, call them and make sure they have you down for the kitchenette (call Mariners). After I found that Orbitz misinformed me by confirming I was at NBCC, I called Mariners and asked them to confirm beyond a doubt that I would be in a kitchenette unit. They did--and when I got there the room was ready for me. The kitchen was well equipped with blender, microwave, four burner stove with oven, big fridge, etc. There were other problems with the resort that I never had on Jean's side--but I am not going to get into it here. I did get what I paid for as far as the room went.

The original thread has been moved to this thread. The title of the original thread cast shame on the wrong hotel. The original poster, LuvJaBad, booked a room on the beach through Expedia and the hotel was overbooked and she was moved to an inferior hotel which was not on the beach.

While she is more than entitled to post her dissatisfaction with the hotel, in error she blamed the wrong hotel. Her room was booked on Expedia at the Negril Beach Club Resort. She placed the blame on the Negril Beach Club Condos, which is a separate entity. This is horribly unfair the owner of this business.

Although much damage has been done unfairly to the Negril Beach Club Condos, in order to attempt to correct this injustice, we have moved the thread to heading that is much less harmful to the innocent property.

Thank you for your understanding.

Wow, you can change the name of the thread but the fact remains.

NKY, no confusion here sweetheart!

Jaspero, I called one week before arrival to confirm and at that time I was told that everything was fine......regardless of what the name of the place is.

Ok, ok, I concede - different resorts....they just happen to share the pool, restaurant, bar, and beach space, lol!

they do share the same beach, pool, gardens, etc--but they are two very different places with very different qualities of service based on my experience at both. But it is confusing, and several online sellers of travel packages have the Mariners side incorrectly labeled as Negril Beach Club Condos.