Look, hotels overbook as a matter of policy. When I worked in the hotel biz we'd regularly go to 110% occupancy. Why? Because OUR cancellation policy did not involve any charges if a cancellation was made 24 hours in advance. In the US that happens regularly. Most times we'd be fine even if overbooked but when we weren't our guests would be moved to a property of the same or BETTER caliber - at the same rate they were to pay us.

Ah, but that is the US. This is Jamaica. From what I've heard cancellation policies come with penalties if a room is cancelled TWO WEEKS or less out. So now you have money involved which should guarantee the hotel owner that the person will either show up or pay up. Either way, small properties like NBCC as well as large All Inclusive properties seem to do the overbook thing on a routine basis. The rub here is that the small independent hotels need to come together so that the guest can be made happy with a lateral or VERTICAL move up.

NBCC to Carribean Sunset? Apples and oranges but consider the time of year. It is frenetically busy in town right now - it always is the first two weeks of February. It is possible that NBCC's regular "go to" beach hotel for this type of thing is sold out solid. CS, not so much - it is much lesser known, in a "weird" location...yadda.

I would not be happy with that move at all. But I'm not sure what one can really do about it?