Quote Originally Posted by Melody View Post
I wonder why not every flight is able to use them? Are you herded to kiosks or desks with no choice? Do you get to pick which one if both choices are open? Are the kiosks simply not available to use at times?
It was weird, the kiosks are open for anyone to attempt to use, but not everyone is able to. For a while people were just kinda going where they felt like, then after a half hour or so someone came and directed the lines. When I asked about the kiosks, the girl working the line asked what airline I flew in on then said "okay, that flight can use them". I'd guess it's dependant on the departure airport, and which country it came from, but just a guess.