I've used it on a few occassions....mostly positive. I think for arrival at Christmas...its a good thing..its saved metime in the past and im using it on the 22nd of dec this year. I also used it at departure last June...but purchased only after I checked in..there was a kiosk at the security gate. I was early.n.hungry and thirsty...and I figured it was worth 30 for that alone. I went to the lounge...had a few cocktails and grazed on the food for a couple hours. I'll do the same on departure this year...wait til I get there.
I think its a great service if you want to pamper yourself and its been all good for me so far.