We loved it. Our flights are always late leaving, and last year it was 3-4 hours late, so we were happy to sit and drink/eat for free. As others have said, if you go into it for the pampering and mental boost that comes with that, and not necessarily for the time savings, you will not end up feeling ripped off if the lines are not long. However I would have been upset if the dedicated lines were longer, as you experienced Hussyband. We will definitely do again. (My husband has injured shoulder/back and can't life, so I told them this in advance and they had a young man with them to carry all.)