My problems were mostly last year in Dec. We were bringing my brother and his wife for their first time to Jamaica and booked a pkg that was supposed to include transportation. They told us which desk to go to at the airport, then when we arrived the airport desk said that they didn't pay their bill so no ride. We had to find and pay our own ride to the resort when it was supposed to be included. We had reserved 2 of the one bedroom suites and they put us in the 2 over the office which were really crummy and I think were used by mgmt and old owner Jim. We complained and they moved us after 2 days because they were painting the other suites and we had to wait for them to get done (If you know you have customers arriving either do the painting before or after don't put them in the worst rooms). Also the full breakfast that was supposed to be included. They didn't have any meat the whole week we were there and 2 days no eggs. I also noticed that a lot of the downstairs ground level room's doors looked like they had been jimmied with a crowbar and would be able to be easily gotten into. Needless to say brother and his wife didn't have a great first impression of Jamaica.
To be fair we had stayed the year before in the same suites and it was great.