Aye, On my last trip, the interior shell of my suitcase was crumbled inside the lining, due to rough handling, I'm sure. I have sat on the airplane and watched them throw and smash down the luggage. I complained to the Airline (Air Canada) with pics and got a new replacement suitcase, which was a nice surprise. I thought it was worth a try.

I always carry valuables in my carry on and buy any alcohol at the duty free after checking my bags. If you have had bad service, complain. If we all start to let them know the service is lacking, perhaps something may possibly be done.