What's up with airfare?

[hille141]

Airlines are feeling the billions lost in all the canceled flights from this horrid winter.
I'm sure airlines are feeling the pain. Although I have no sympathy for them due to their profit margins.

I've been waiting for 2 months for a refund from AA for a seat I rebooked and can't get anyone to answer my email in a timely fashion in the department that handles the refunds.

By profit margin I'm assuming you mean extremely low profit margin?