Maybe I have just lucked out with USAir. About 2 years ago, a simple bottle of a nice perfume was taken out of my luggage. Believe it or not, I was reimbursed with a credit for the next flight.
In Jan of this year, USAir again....my luggage was in fine shape upon arrival in Charlotte, NC...cleared customs and re-checked it in good condition. Upon arrival to my hometown, my bag did not arrive. 2 days later, they delivered it to my home. It was totally destructed on one end. All items inside were fine. I did have travel insurance but they only covered if the luggage was lost. I filed a claim with USAir and had to drive the damaged luggage back to the airport. They called me in 3 days and offered to replace the entire piece of luggage. I got to choose the color and this time opted for a hard-side piece. In less the 1 week, I was the proud owner of a new Samsonite piece that was the exact size of the one destroyed.
I can't say anything bad on USAir right now!!
Kahuna3...so very sorry!!!!
