We used that service once. It is the only thing I do NOT miss about the airline. Sat at the airport two hours before finally getting fed up as they still had not left, booked Tim air and never looked back.

Of course, 16 up years later I am scared to fly Tim air, as it is the same planes with the same taped on instructions on the instrument panel. I have pictures of me stretching over a decade sitting in the cockpit (too big for the back apparently) and many of them have that same panel.