I can't believe it either.......Originally Posted by Biggs of the week
I can't believe it either.......
I can see being upset that they could have taken the imprint of your card that night, saving everyone a lot of grief.. But I think the important lesson here is not that Xtabi provided bad customer service in this instance but rather to have cash or access to cash when traveling to Jamaica, or anywhere for that matter. You just can't rely on electronic banking like you can at home. I personally wouldn't want to put my credit card information on paper even if the Xtabi staff quickly resorted to the backup method. Again, even at home this would make me uncomfortable.
On one of our trips all of the Visa lines went down, Fortunately we planed for such an event and had "extra" cash in hand. When the lines we're still down the next day we went to the bank and after hours they were able to perform a paper transaction and get us cash. We still had some cash on us before going to the bank but we didn't want to risk running out of cash before the Visa line came back online.
If the idea is to inform others so they can enjoy their trip, just having those visitors not go to Xtabi may not be enough. Letting people know that they should only rely on cash is much more helpful.
Blue Cave Castle '12, '13 '14 '15 '16 Catcha Falling Star '13 Boardwalk Village '14 '15
Well said, and good points. I really don't seek to influence anyone who would or would not go there. I am just sure me and mine will not be doing so in the future. As for my review on TA it is still incomplete, and any place can have a bad night, but I am not going to talk about the great lobster and not give the whole story.
Misti,
I appreciate the "heads up" and will keep your experience in mind for future travels. You are now in the "Out Crowd" where bad things happen but they are always YOUR fault...lol...BTW-I am super jealous of your 3 months in JA!!!
Ah so in my absence we have divided into Cliches huh???? ain't that always the way on these boards??? LOL
Yep 3months at time is how I do her. Love it Thanks for not making me feel like I have horns growing out of my head.
Just having some fun. I don't enjoy the 5 dollar beers and the 8 dollar bananas at xtabi. Can Someone Point Me To The Cheapest beer
You seem to have taken offense to my story. Just wanted to point out that I specifically stated that I didn't think you acted out of line, but that sometimes customers do when faced with a situation they are not happy about, and that the customer is not always right, and that there are always two sides to every story. No need to put it "at a first grade level' as you stated, I understood your story and was relating a story of my own.
No, I would not be happy if my wife was treated this way.
However, you're home now. It's over. Yet you're still trying to contact the manager. For what? I am sure he knows what happened, as his staff has told him. You're not going back there, as you've stated. So what do you hope to gain by talking to the manager?
To play devils advocate, if I was told by a customer that they were leaving my country the next day, had no cash nor any access to cash, but here, take my credit card info, I might be skeptical that the charge would go through. You'd have plenty of time to cancel the card while waiting for systems to come back on line.
Hard for me to say how I'd handle it in Xtabi's shoes - if credit card systems were to go down I could very easily call my credit card processor and get a manual authorization - problem solved.
What did they do in times before electronic processing? Did they use the old fashioned imprint machine and hope for the best? My guess is credit card acceptance is relatively new and they never actually relied on the old-fashioned methods?
Smdh
The purpose of speaking to the owner in a situation like this is not just to 'vent' - it's to alert them to something that needs addressing in their business, so they realize they have an operations issue; and that there's a need to implement a procedure to handle this scenario seamlessly the next time it happens - without inconveniencing, never mind abusing, the customer... cause it WILL happen again, and they need to be ready to handle it. This is not some cookshop on the road that gets a bly cause "ahhh ya know how it go in Jamaica", this is a place that holds itself out as professional, and charges upscale 'first world' prices; therefore staff is behooved to act accordingly and behave professionally.
EXACTLY. The staff could easily have just handled the situation - this way or with the manual machine. There was no call, nor excuse, for them to behave as they did. Staff should never treat a customer the way these ppl did. Never.if credit card systems were to go down I could very easily call my credit card processor and get a manual authorization - problem solved.
If the owner really cares about his business succeeding, he would be acknowledging that he has operations and training issues to address - and extending an apology for the poor behavior of the staff to THIS customer in THIS instance .... not making excuses for why it was OK for his staff to behave as they did. Owner's reply COMPLETELY missed the boat.
Last edited by MissBlue; 10-02-2014 at 10:59 PM.
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