Xtabi is an X for me

[Canadageorge]

Thank you Living the Dream, time for some perspective. We have been going to Xtabi for many years and love it. Not every experience is going to be positive but that dosen't mean that it is all bad. I sure can't get too upset about people drinking, having fun and cliff jumping. That is what Negril and Xtabi is all about, isn't it? Chill.

[Melody]

Thank you Living the Dream, time for some perspective. We have been going to Xtabi for many years and love it. Not every experience is going to be positive but that dosen't mean that it is all bad. I sure can't get too upset about people drinking, having fun and cliff jumping. That is what Negril and Xtabi is all about, isn't it? Chill.

Misti wasn't upset about that, just that they were ignored while the crawl was there. I think she was most upset about the hoops she had to go through to pay and was treated like a criminal.

Timm, you'll have to take Bentley's off your must try list.

[Mike_D]

Great post, Timm.

Our Favorites on west end
Sharks, Ahhbee's, Jamaica Style, De Bar, Murphy's, LTU, Chio Jamaica, Ras Roddies

Our could care less list
Seastar, Canoe, Rockhouse

Must Try List
Presley's and Bentley's

I probably would've come-up with same list, or something very close. You're the first person I found that likes Jamaica Style as much as I do. I just think they don't get enough publicity as they are not on TA.

And I know it's sacrilege to say it around here, but I didn't really care for the food at SearStar that much. We should give them another try, but my wife isn't in any rush to go back.

[Dave1000]

Misti1, David has responded to your review on the other website.

[Patricia]

Well, that was an interesting response ~~

[HarryS]

I'd like to point out that we are only hearing one side of the story, and will never hear the other side.

I'm sorry that one night you were inconvenienced out of your 90 day trip. Sucks that it happened on your last day.

That being said, I deal with customer service issues in my job and let me just say that while the impression must be given that the customer is always right (at least in the USA) that is far, far from reality.

For example:

My most recent customer service issue involved a young lady who came to one of my stores to purchase an iPhone 6. We ran her credit to ascertain her eligibility, and in the time it took to run her credit, we sold the last one.

Her story was we lied, we cheated, we bait-and-switched, and then destroyed her credit. She made threats around 1 star reviews online, and complaints with the BBB and FTC. She asked for people to be fired. My team tells an entirely different story about the interaction.

I speak with the woman, and of course she's as sweet and calm as can be. We make arrangements to go above and beyond for her, to the point of essentially giving her a top-of-the-line device for nearly free, and no contract, none of that. Hand-delivered to the location of her choice.

She got what she wanted.

Then we pulled the videotapes.

She was nasty, screaming, cursing, and causing a scene. Dropping F-bombs in front of little children and their parents. Making threats at my staff. My staff offered to accomodate her with a credit, promising to hold a device from the next shipment, getting one from another store the next day, but her demands where that she gets an iPhone NOW, or heads will roll.

The takeaway? There are ALWAYS TWO SIDES TO THE STORY, and customers don't always give accurate descriptions! Sometimes people just don't take their own behavior into account.

Is this what happened here? Probably not. But there are always two sides, and I wonder as to her behavior when she discovered things would not go as planned.

[Misti1]

Thank you Living the Dream, time for some perspective. We have been going to Xtabi for many years and love it. Not every experience is going to be positive but that dosen't mean that it is all bad. I sure can't get too upset about people drinking, having fun and cliff jumping. That is what Negril and Xtabi is all about, isn't it? Chill.

LEt me say this one more time and maybe it will soak in this time THE PUB CRAWL PEOPLE DID NOT BOTHER ME IN THE LEAST, I FOUND THEM FUN AND EVEN LAUGHABLE THEY WERE NOT IN ANY WAY PART OF MY COMPLAINT, JUST SETTING THE MOOD FOR THE EVENING.

[Misti1]

Misti wasn't upset about that, just that they were ignored while the crawl was there. I think she was most upset about the hoops she had to go through to pay and was treated like a criminal.

Timm, you'll have to take Bentley's off your must try list.

Thank you Melody. I see you were in the good reading circle in school.........

[TAH]

LEt me say this one more time and maybe it will soak in this time THE PUB CRAWL PEOPLE DID NOT BOTHER ME IN THE LEAST, I FOUND THEM FUN AND EVEN LAUGHABLE THEY WERE NOT IN ANY WAY PART OF MY COMPLAINT, JUST SETTING THE MOOD FOR THE EVENING.

Yet you felt the need to tell how they apologized for "ruining your evening". I quote:
Unfortunately our romantic table was in between them and the view of their friends jumping so they just rolled over us. Later they apologized for ruining our evening . I was to learn that they were on Linfields famous Pub crawl, so I told them I understood.

[Misti1]

Yet you felt the need to tell how they apologized for "ruining your evening". I quote:
Unfortunately our romantic table was in between them and the view of their friends jumping so they just rolled over us. Later they apologized for ruining our evening . I was to learn that they were on Linfields famous Pub crawl, so I told them I understood.

The lady came over on her own and said that, we as a matter of fact had been laughing, taking pictures and enjoying the stuff with them. I guess she just thought that they had invaded, but nope not the case, and I will not let you split hairs with me to avoid the major issue.. Interesting that you are still reading and commenting though you asked ME to JUST STOP...LOL so transparent.