Xtabi is an X for me

[Misti1]

I'd like to point out that we are only hearing one side of the story, and will never hear the other side.

I'm sorry that one night you were inconvenienced out of your 90 day trip. Sucks that it happened on your last day.

That being said, I deal with customer service issues in my job and let me just say that while the impression must be given that the customer is always right (at least in the USA) that is far, far from reality.

For example:

My most recent customer service issue involved a young lady who came to one of my stores to purchase an iPhone 6. We ran her credit to ascertain her eligibility, and in the time it took to run her credit, we sold the last one.

Her story was we lied, we cheated, we bait-and-switched, and then destroyed her credit. She made threats around 1 star reviews online, and complaints with the BBB and FTC. She asked for people to be fired. My team tells an entirely different story about the interaction.

I speak with the woman, and of course she's as sweet and calm as can be. We make arrangements to go above and beyond for her, to the point of essentially giving her a top-of-the-line device for nearly free, and no contract, none of that. Hand-delivered to the location of her choice.

She got what she wanted.

Then we pulled the videotapes.

She was nasty, screaming, cursing, and causing a scene. Dropping F-bombs in front of little children and their parents. Making threats at my staff. My staff offered to accomodate her with a credit, promising to hold a device from the next shipment, getting one from another store the next day, but her demands where that she gets an iPhone NOW, or heads will roll.

The takeaway? There are ALWAYS TWO SIDES TO THE STORY, and customers don't always give accurate descriptions! Sometimes people just don't take their own behavior into account.

Is this what happened here? Probably not. But there are always two sides, and I wonder as to her behavior when she discovered things would not go as planned.

I will make this first grade simple for you... I had a meal...I tried to pay for it, I came back the following morning and attempted to pay for it again. The machine was still down, I wrote down my coveted CC information and was leaving it with people in this day and time of credit card fraud. I had to be on a van to the airport in one hour. My exit was physically barred, I felt threatened by 3 male employees AND someone threatened to call the police because I had paid them by swiping and signing a credit card statement and was STILL not allowed to LEAVE and do what I needed to do. Since you are so in business maybe you can understand why I would feel the least bit MORE than inconvenienced under this scenario. However if none of you ever understand, you were not there, you were not in my shoes, and I would not expect you too. Given the air on this board....

I challenge any man on this board with a woman he cares about to say that this treatment is "ok". What I don't understand is that some of you don't understand that I paid the damn bill even after being "inconvenienced" by downed lines or whatever....the point for me is the treatment that went way over the top ON THEIR PART after I had done every single thing they asked. Left my driver's license for security, returned the next day, paid the damn bill TWICE, wrote down and left all of my credit card info. I do not need to be lectured about not having cash.... that is SO not the issue here. That is like blaming the victim for being raped because she had on a tube top. Yall really have surprised me in this thread. I thought there were people on here with more sense than this.

[Misti1]

Yet you felt the need to tell how they apologized for "ruining your evening". I quote:
Unfortunately our romantic table was in between them and the view of their friends jumping so they just rolled over us. Later they apologized for ruining our evening . I was to learn that they were on Linfields famous Pub crawl, so I told them I understood.

I sure would like to know who you are and why whenever I come on here, which is not that often, you seem to have some special ax to grind.

[Misti1]

Well, that was an interesting response ~~

I think in his response to the first part of the story that was an appropriate response by the owner. I did not get to post what happened the next morning (which was where I thought it really went wrong) because Trip Adviser will not let you post on the same location until 30 days later, and that is if you have visited the place again. So Mr. Preble was not addressing the part the following morning when things went really bad. I understand that he is also out of Jamaica right now, though someone in this thread said he was on island.

[Patricia]

Got it ~~

[shellyk]

I know he is not off the island I have no idea why if David is who you were trying to see someone would tell you that. I was said hi to by him on the telephone twice so far this week while he was standing in the xtabi bar. I knew all this happened before you posted it and i didnt know a name. That bartender felt like crap about the lack of there machinery working as also that evening the wifi was down which causes problems with other of there computer systems as well. I speak to members of this staff almost daily i do not at all condone what happened with the credit card machine but that was in no part Kevins fault and I am sure Donna just wanted to make certain there was enough credit on that card. Did they handle it wrong by US standards , yes. But, if this were usa how do you think it would have been handled had that been a 1000.00 bill. Remember that 100 US in Jamaica is more than a weekly wage for most workers. Taking just a paper scan of what could be an inactive or at it's limit card could have easily costed a staff member a job. I am sorry you felt threatened but so did every employee involved because if that card turned out to not have credit some family could be homeless and starving in the near future. I am sorry to put it so severely but that is the Jamaican reality side of this. I would be pissed , yes very , very but I would step back and look at it from Jamaican standards and understand the urgency.

[WestEndGirl]

Sort of interesting how many of you who are saying Misti shouldn't write scathing reviews about her experience are writing scathing reviews about Misti!?!?

She shared an upsetting situation that occurred at an establishment, highlighting both the good & the bad of the evening.

Why is it OK to turn this into a personal attack against her?

[TAH]

I sure would like to know who you are and why whenever I come on here, which is not that often, you seem to have some special ax to grind.

I have only replied to you in this here thread (to the best of my knowledge), so no idea what you're talking about there. As to who I am... nobody really.

[Papa Georgie]

This is more complicated than ROUTE TAXIS !

[Flipadelphia26]

I would think if your are the number two worldwide reviewer? You would realize things like this do happen in Jamaica quite regularly, but then we wouldn't have four pages of worthless nonsense to read!

[Flipadelphia26]

This is more complicated than ROUTE TAXIS !