During the last 28 years, I have NEVER had a bad time at Xtabis. I spend 3-5 months per year in Negril, eat or drink at Xtabi's 2-4 times per week and have never had any problems. They even put on a 25th anniversary party for my wife and I that could Never be done anywhere else. There were over 20 of my family there and NO problems at all. I think you just had a bad experience that can happen anywhere in the world.