Xtabi is an X for me

[treefrog]

This is hilarious!!

[msbookpack&go]

Wow! Xtabi's staff was WRONG! No way of getting around that. I have frequented Xtabi and have never had a bad experience myself and most times I go there I have used a credit card. Since they are a known establishment that accepts credit cards, they should have posted a clear sign and had staff waiting on people state that they were not accepting credit cards due to computer issues. That being said, I read the Trip advisor response from the owner and that was a very lack luster response in regards to what happened.

[Biggs of the week]

Misti I enjoyed your honest review and think they went over the top when you returned the next day.Just think if a newbie was treated like that may never return to the Island again.You would think the staff would be better trained their the number of tourist who have been through that place.Alot different than a mom and pop operation.I can't believe how you are trashed on this board for you review.Where's the love ?

[Kevin, PA]

I can see being upset that they could have taken the imprint of your card that night, saving everyone a lot of grief.. But I think the important lesson here is not that Xtabi provided bad customer service in this instance but rather to have cash or access to cash when traveling to Jamaica, or anywhere for that matter. You just can't rely on electronic banking like you can at home. I personally wouldn't want to put my credit card information on paper even if the Xtabi staff quickly resorted to the backup method. Again, even at home this would make me uncomfortable.

On one of our trips all of the Visa lines went down, Fortunately we planed for such an event and had "extra" cash in hand. When the lines we're still down the next day we went to the bank and after hours they were able to perform a paper transaction and get us cash. We still had some cash on us before going to the bank but we didn't want to risk running out of cash before the Visa line came back online.

If the idea is to inform others so they can enjoy their trip, just having those visitors not go to Xtabi may not be enough. Letting people know that they should only rely on cash is much more helpful.

[kim in socal]

Misti,
I appreciate the "heads up" and will keep your experience in mind for future travels. You are now in the "Out Crowd" where bad things happen but they are always YOUR fault...lol...BTW-I am super jealous of your 3 months in JA!!!

[Misti1]

Hey Misty, sorry to hear your last evening had an extended and unpleasant finale. My takeaway from this is never, ever spend the last of my cash when in travel mode.

Since the owner responded on TA, perhaps you can contact him there privately and tell him what happened when you returned the next day.

I thought this was a really good suggestion and as evidenced by my many calls to him I have tried to talk with him about this. However, when I went to TA and followed the instructions for sending a message it does not work for a manager answering you. You click on the Members name making a review and you can send a message , but not the business person who answers said review, but thanks for the suggestion, you were on the right track.

[Misti1]

I can see being upset that they could have taken the imprint of your card that night, saving everyone a lot of grief.. But I think the important lesson here is not that Xtabi provided bad customer service in this instance but rather to have cash or access to cash when traveling to Jamaica, or anywhere for that matter. You just can't rely on electronic banking like you can at home. I personally wouldn't want to put my credit card information on paper even if the Xtabi staff quickly resorted to the backup method. Again, even at home this would make me uncomfortable.

On one of our trips all of the Visa lines went down, Fortunately we planed for such an event and had "extra" cash in hand. When the lines we're still down the next day we went to the bank and after hours they were able to perform a paper transaction and get us cash. We still had some cash on us before going to the bank but we didn't want to risk running out of cash before the Visa line came back online.

If the idea is to inform others so they can enjoy their trip, just having those visitors not go to Xtabi may not be enough. Letting people know that they should only rely on cash is much more helpful.

Well said, and good points. I really don't seek to influence anyone who would or would not go there. I am just sure me and mine will not be doing so in the future. As for my review on TA it is still incomplete, and any place can have a bad night, but I am not going to talk about the great lobster and not give the whole story.

[Misti1]

Misti,
I appreciate the "heads up" and will keep your experience in mind for future travels. You are now in the "Out Crowd" where bad things happen but they are always YOUR fault...lol...BTW-I am super jealous of your 3 months in JA!!!

Ah so in my absence we have divided into Cliches huh???? ain't that always the way on these boards??? LOL
Yep 3months at time is how I do her. Love it Thanks for not making me feel like I have horns growing out of my head.

[Misti1]

Misti I enjoyed your honest review and think they went over the top when you returned the next day.Just think if a newbie was treated like that may never return to the Island again.You would think the staff would be better trained their the number of tourist who have been through that place.Alot different than a mom and pop operation.I can't believe how you are trashed on this board for you review.Where's the love ?

I can't believe it either.......

[Lorax2]