They definately were aware of the issues, and were very nice and tried to fix them. We had maintenance in 3 times the 1st hour, we tried to move but they claimed no other rooms. He did get it to work, but we had to keep it on 24-7 to keep the room cool.(which I hate to do in Jamaica or anywhere else) If we shut it, it would take HOURS to cool the room down. Same with the lock, he replaced parts, but didn't have the one he needed.. And, they do have a small but nice section of beach with umbrellas. Staff was hit or miss....Maintenance and housekeeping were awesome, security and beach staff so so. (meaning friendliness) IMO

If you do stay, just really check your lock. You could not really tell it was broke, but my bf thought it felt loose, it could be open with anything - screwdriver, key, etc.... But there is another door to use or I would not have stayed in that room.