Our flight to Mobay left out of ohare with a bounce down through Charlotte,got an email saying lay over changed from 1 hour to just about 40 minutes,wait a tic,no way that's enough time. So after a couple calls and getting switched to a supervisor,they actually saw it my way,moved to a straight through flight,no change fee what so ever!! Sais something for booking right with the airline as opposed to Travelocity or what have you. Also in this day and age when customer service seems to be declining I think I've gotta give props to aa us air,ya mon soon come! (Jan)