We arrived on 12/20. Thankfully I booked club Mobay for arrival & departure. I've been traveling to JA since 1986 and have NEVER seen the airport as crowded as it was when we arrived! The line was backed up the ramp and halfway around the other side. It was ridiculous....People were not very happy to let us pass thru with the escort. One lady told us we had to wait in line like everyone else and shoved her suitcase in the way so we couldn't get thru. My husband promptly moved it to the side & we squeezed thru the crowd. The escort took us to the kiosk line which was roped off. Our luggage was already off the plane. Grabbed a drink, fresh towel, & a bathroom break in the lounge & we were out of the airport in 20 minutes. Took a little longer,than usual,as people weren't very nice about letting us thru the crowd. The escort said the line would probably be 2 1/2 - 3 hrs to get thru the airport. Yikes! 3rd time buying arrival/departure service during Christmas holiday & will always buy it unless I travel off season.