Never booked through any of the travel sites like expedia I have always wnet through Jean's staff. Inspite of the negative things people are saying I have never had an issue. We will be returning there for the 5th time in a few weeks (out of 10 trips to Negril total) NBCC has been my family's (wife and daughters who are 7 and 3) go to place. No it is not fancy, some may even say it is not even nice but we have always been made to feel safe and comfortable and it fits nicely with the way we like to travel.