I was angry when AC put my mother and I on a Rouge Flight. The seating was so cramped and a young girl in front of mom put her seat all the way back so my mother couldn't get up out of her seat without the pax in front putting her seat up. Super cramped space. Never fly Rouge again.
url=http://www.TickerFactory.com/]
[/url]
...and I take great appreciation in tough safety calls too; I take issue with responses. I'm not suggesting there be a 'ghost plane' for every flight, but why not do some rescheduling and free up a close plane? I don't care how expensive it is, it is the proper customer service reaction. I think Air Canada (maybe all airlines) take the cheap way out too often.Originally Posted by booger
We ended up on a Rouge 767-300 from Mobay to Toronto... scary and cramped! You don't notice how newer aircraft have changed until you ride an old one.
Some people evidently live in a dream world. Thepegboy is asking for the impossible! I'm sure that if Air Canada could just have talked to you, they would have rescheduled their Miami flights, leaving those passengers waiting for a day or two in order for you to have gotten to Toronto a few hours sooner.. I suggest that for your next flight you might want to check out one of the business jet charter companies.
So you'd be fine with paying double the usual airfare all the time then?
LOL! I'm sure you're being facetious about Miami... If Air Canada has every plane in thier fleet assigned at every moment, I'll eat this web site.
If you read my original post, us 100 winnipeggers were never supposed to connect to Toronto.
My next flight will be on Westjet or NOrthwest...until they mess up, I will believe they are miles above Air Canada in customer service.
If that's what it costs for providing what they sell, then let them compete on that basis. Why should anyone pay for a direct flight and get a two day connection horror?
Last edited by thepegboy; 02-20-2015 at 02:31 PM.
i would have stayed in Jamaica until they could get me straight home . . . extended vacation on them --- and the best "i can't get to work" excuse ever
You may have to at least take a bite of this website. Airlines have almost no aircraft that are not being used for revenue or in maintenance. i would guess that AC would have 1 or 2 spare aircraft on any day. Some days they might have 1 or none.I used to train pilots when they actually had to train in the aircraft. Now they are trained completely in the simulators. The only way that I could get an airplane was to show up at 2 AM and use the airplane until about 6 AM. I mention Miami because that would be the nearest AC station with more than one flight. I use that as an example. Whether you were going to Toronto or someplace else, the same facts apply. It would have been cost prohibitive and nearly impossible to do what you proposed. Every major airline has a team of aircraft and crew schedulers that are on duty 24/7 to resolve problems such as the one you describe. If there had been a spare aircraft in MIA for instance-a one in 5 million chance-AC would still have had to get a crew there to fly the plane to MBJ. That crew would have been dispatched from Toronto or Montreal most likely. All this would have to be weighted against perhaps another irregular operation. In their judgement, they thought that you would be the least inconvenienced by taking the course that they did.If they had somehow found a replacement aircraft, then they would have had an empty airplane in MBJ which would have caused a cancelled flight in another instance.When you drive your car, do you have a spare on standby with a reserve driver? Sometimes we have car trouble and we make the best of it. We meet nice people and perhaps see a place that we have never seen before and eat a an interesting restaurant. That is the nature of travel. Where did they lodge you in MBJ. Did you meet some fellow traveler? I will wager that you have enjoyed most of your flights on AC and other airlines. I predict that you will enjoy many more flights in the years to come. I have always wondered how those gate agents kept their cool and sanity while dealing with unreasonable passengers. And I've never seen anyone eat a website.
As a fellow Winnipegger I gave up on Air Canada a long time ago. WestJet kicked them to the curb, which is kind of disappointing as competition breeds good business, but really.....one other airline. I really consider it a monopoly!! Just sayin...
“One good thing about music, when it hits you, you feel no pain.”
― Bob Marley
