Points taken negrilsand. I still don't think its right that Air Canad would trade its pain of finding planes, crews, etc. in favour of its customer's misery. I do intend to contact the President or Directors of Air Canada. What I want in compensation is unlikely to happen; I want a better customer contract, published processes for dealing with delays, punitive costs for customer misery, and perhaps some openness and sincerety. I'm likely to get black-listed for my efforts, they are a vengant corporation!