I experienced the "slow-down" in the Club MoBay arrival service in April when the arrival hall was packed. The 2 agents appeared to me to be purposely slowing the process. Getting up from their cubicles and leaving for a few moments, talking with each other and laughing and looking about. I watched as agents in the regular lines cleared 2-3 people in the time it took the Club MoBay to clear one! Needless to say, I was not happy. But so it go in Jamaica.

I wrote to Club MoBay with my complaints (the lounge was over sold and very crowded) and the person at the Customs desk for the arrival Service was not there. I am trying again at Christmas time, so we shall see.

All in all, it is well worth the money during busy times for me. Even with the delays, it still saved a lot of time in April. It's also nice to have a place to grab some food and drinks and change clothes in a comfortable, clean bathroom. Sets the right mood for the drive to Negril.