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Re: Be sure and check your bank balance daily upon return!!
Plongdin,This should not happen!!
In our processing system, we have the ability to make your debit card work anywhere in the world and can also set an expiration date. So, if you called me and said you were leaving for Jamaica and would be back on a specific day, I will set your card to work ONLY during that specific time frame. If there were pre approved items pending, they would go ahead and post. Perhaps human error has occurred in the approval dates?? Possibly there was no ending date set?? I would request an answer from the person or department that specializes in debit card fraud. Additionally, I would immediately close the card and open a new card. Since you experienced fraud upon your return, I am surprised that your bank did not advise you to immediately close the card. If they had closed the card, you would not be experiencing continued fraud. Once I am made aware of potential fraud on a debit card, I do not give my clients an option to keep the card open.
It is also possible to "turn off" the fraud scoring system. It is NOT advisable, but perhaps an inexperienced person at your bank did indeed turn this system off.
Last edited by jamaicajeanne; 02-29-2016 at 05:26 PM.
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