You are probably more confused after reading all the different opinions here. As Papa Georgia stated, it is like insurance against having a bad arrival and/or departure experience. We used their service the last two trips and will definitely do it again.

Even with a smaller crowd at arrival, the service is worth it to us. Zipping right through Immigration and Customs, nice comfortable lounge with cold drinks, nice sandwiches/snacks, great service, free local newspapers, warm moist towels handed out for a quick refresh, toll free phone calls if you need to contact someone (your driver, others in your traveling party, back home etc...) Especially appreciated were the clean, comfortable, private restrooms after a long flight. Sit down, relax, have cold one or three, have a snack or sandwich, rearrange travel documents, carry-on etc...., change clothes to island wear, and grab a cold traveler for the ride.

On the departure side, by-passing the Security lines wait can save your entire day. In April there were two lounges. The original which is down stairs with no views but is nicely decorated. The newer one is on the main floor and very bright and airy. It looks out over the main runway with the ocean behind. The food and drinks are top shelf. The menu changes over the course of the day so watch for fresh options during your stay. Our last visit they started with small sandwiches and snacks. After a while they were replaced with sushi options. Drinks were cold and non-stop. You can still go out and shop in the terminal and come right back in for round two in the lounge. Big screen TVs, local and international newspapers round out the entertainment.