Checking in from Travellers

[Vince]

Traveler's isn't looking well IMO. Was looking into them for the next reach. My 2nd choice was Firefly, let's hear and see how that goes. Big Up Mikey for the report!

[MikeyNYC]

P.s.
Three days and "the towels are not ready as of yet."
lol

[TAH]

Another chapter from adventures in Travellers breakfast...
Leaving Travellers today and headed down to Firefly.

Travellers has a $30us fee imposed for "late" checkouts, past the 11 checkout time. Strange how "island time" works in one direction.
I was not getting hit with that so was up and out by ten. At the front desk, they wanted to cut the breakfast bracelet. I told them I haden't eaten yet. The said today wasn't included. I told them that's doesn't make sense. I paid for three nights, should I not get three breakfast? Desk guy looks very puzzled by this logic. So much so that he had to call a manager to ask. The manager gave approval for today's two eggs.

Again, thankful for everything, I'd just rather not have to make a case for things that should be straight forward.

Yeah, that kind of cheapness just really rubs me the wrong way. Do people not realize that by doing this kind of thing, you're basically just guaranteeing that repeat business will be limited? Maybe they're booked enough that they just don't care, but the optics are bad either way. Do what you say you're going to do.

[Papa Georgie]

Well its not like these resorts have no competition. Good will translates to cash and a return guest. It only takes a small slight to have a guest look elsewhere the next time. I second the above poster about Country, Country....the free breakfast is top notch...eggs the way you like 'em.

[Vince]

^^ ahh, And it's busy season. and 3 day's no towel's. Hope Firefly is a better for ya.

[Jamerican1]

Thanks for all this info! This will be our 10th trip to Jamaica coming up in April, but our first outside of the big AI compounds (for 3 days anyways. Have to get our feet wet somehow).. I like to be prepared so things like this don't cause a major overreaction on my part!!

[MikeyNYC]

Update:
Travellers reached out to me and squared the situation. They've also discussed the topics with the staff. Very good of them to put in the effort to address the issues. Happy to keep Travellers in my rotation of hotels.

[mjc12771]

Update:
Travellers reached out to me and squared the situation. They've also discussed the topics with the staff. Very good of them to put in the effort to address the issues. Happy to keep Travellers in my rotation of hotels.

Mike thanks for letting everyone know that hotel contracted you and rectified everything. Put them in much better light that they are reading reviews and trying to take action.