You did not state when you stayed at CoCoLaPalm when the service was less then average. We have stayed there the last three years with year one being perfect. Year two they had just completed a major room expansion and were in the midst of restaurant and beach grill expansion and the service was less then perfect. We received a email from CCLP after our trip apologizing for the lapse in service. They stated that the expansion had taxed their existing employees and they had experienced unseen difficulty in getting new employees trained and up to speed. Last year the service was back up to their usual excellent standards. We will be back again in 40 days and will file and trip report on CCLP.