As they say in Jamaica, "respect mon" meaning that in this instance everyone is entitled to their opinion. I have been to Zimbali a number of times as I own a home in Negril and frequently take friends to Zimbali who are visiting me. The road is bad? Welcome to Jamaica mon! The food has always been fantastic and the service and staff excellent. Maybe it was just an off night. As far as Mark the owner, I have always found him to be very genuine and friendly. The atmosphere and decor is classy but I don't see how that doesn't make it authentic Jamaican? Natural wood and locally made furniture. Heck, on one of our last visits with 20 of our closest local friends (all who had been there previously and I can guarantee will return) my wife even got up and jammed with the band. Figure that out, lol. I look forward to my next meal there in a couple of weeks when my folks come to visit and we take the bumpy ride up the hill. Irie mon!