I had emailed seastar inn and asked if it all started to go horribly wrong please could I have their facility as an emergency back up to which they replied no problem and OH HOW i wish we went there we would have all had a great time.We had set up with all the linens the tables upstairs to dine and had a band set up but people decided they did not want to dine and some of the kids did not want to wait for the food so dined at the restaurant.
We bought 6 buffet meals and had 7 others dine there for buffet and a group of 6 dined from their restaurant but not the buffet.All of the food got sold as it was their karaoke night and the place was quite full that evening.
I felt the bar and food manager was not happy with me and regularly heard him using expletives and it made me feel uncomfortable but I just smiled and continued my day.
I am afraid I would describe this man as an egotistical maniac I may have to change that description after I have looked it up but that is the name that springs to mind.
He really thinks he is something else and I find him very arragant and did not make people feel comfortable.
So I had 8 people there buying drinks at karaoke etc and I had been swimming I was wet so asked please could I put my camera and laptop behind the bar while I get dry.
At the end of the evening a woman from behind the bar walked over and said heres your things but she sprung up on me I did not even realise she was speaking to me until she said the word THINGS and I turned round and she was stood there and dropped my camera,a brand new 500usd camera.
She had not waited until I knew she was there behind me or until I put my hands out for the things or placed it on the table and she was not holding the camera she just placed it on the laptop and was going to pass it quickly so it must have tilted and she dropped it.
She did all this before I even had chance to put my arms out as she just appeared and dropped it.So our table was like OMG the camera some plastic pieces flew off it and I was upset I was more upset when the woman said SHE dropped it meaning me when I was minding my own biz having a drink did not even know she was there and SHE dropped it my hands had not even left the table.So she was lying trying to cover up and blame me but one of the men we were sat with said NO IT WAS YOU WHO DROP IT she didnt even get to turn around you tilted it , it dropped you wasnt holding the camera.So she gave me a bad look lied and stomped off she did not say sorry she did not pick up the broken parts nothing she was not sorry she did not care.So I asked my husband for my room key as I wanted to check my insurance document I admit I said what a rude b@@@h and that is because she was I know maybe that was bad but I was upset not because the camera had been dropped and was in pieces but because she TRIED to blame me lied gave me a nasty look then just walked off.I did not say that to her I actually thought just my table could hear but apparently mr egotistical heard but I was off to the room to check the insurance docs as I have never made a claim ever and have no idea what it covers or how it works but it was clear that she had no intention of dealing with it , saying sorry , trying to fix it or pay for it.
We were discussing how other establishments would have dealt with this situation, for example one of the women at seastar drops my camera I can imagine them sayin omg sorry dont know how that happened and then at least trying to pick up the smashed pieces and then I would have said dont worry about it, it was an accident END OF STORY stuff happens.But don't smash someones things lie about it twist it on them give them a nasty look then leave it on the floor and not even do or say anything HOW RUDE.
So I went to get the papers and it turned into a nasty confrontation between mr egotistacal and my husband the staff was shouting we must think he is a pu@@@ hole and swearing and shouting and getting in my husbands face and asking where I was as he had a few things he wanted to say to me how dare I upset his staff! So a Jamaican guy we was with explained that the woman dropped the camera he was sat right there I had done nothing I did not even know she was there initially.So she shouldn't have lied and reacted the way she did.The bar and food manager got very in my husbands face and was very threatening instead of dealing with the situation in a professional manner.Plus he was making out he had something to say or do to ME and swearing and shouting PU@@@ this and BUMBA that.So I arrived back 5 minutes later with the papers to see if there was anything we could do as adults to deal with the situation but was told not to go back there by people that was with us due to mr egotisticals agressive and threatening manner.So I did not bother , I got no apology I have no reference number for insurance and basically I am 500us down.
That was just the final straw I guess on all of the bad service we had recieved since arrival.
Oh and then when I checked out going to pay my 4700j which I had asked a few times about to makesure that was the correct total they said it was x 2 so over 9000j as for 2 rooms but they never said that before and never gave me any reciepts.
What a nightmare.I have no idea how they stay open.Like I said the family are really lovely but it seems this food and beverage manager really runs the show by intimidating and making people feel uncomfortable if he does not get what he wants.He reminds me of what we call back home of a STED HEAD **note i am saying reminds me i am certainly not saying he is one.A sted-head is a guy which we have plenty of back home who is obsessed with the gym and uses steroids and this makes them have an agressive nature and think they can and will take on the world and will not let anyone get in the way.
This guy just has the exact same mannerisms as those people back home.I will NEVER stay there again even without the camera incident which I am not too bothered about the service and treatment and total absence of customer care or quality would have made it a definate no go for me which is a total shame as the place is in a beautiful location , the pool looks lovely the speakers are good it could be quite the gem I thought I had found a new beach home until I actually stayed there and realised the poor quality of just about everything.
What a shame.
Glad I only slept there for 2 days.
The girl who dropped the camera could have just said oops sorry that is all it would have taken to end the issue or the manager could have dealt with it however it should have been dealt with not by TRYING to intimidate my husband and make out he was going to attack him..who stood his ground by the way and then started asking for me.My husband left in the end and said we will deal with this tomorrow when the manager is SOBER.
Massive ego aggressive attitude , can't be around people like that.Totally unprofessional