I'm sorry to hear of your bad/horrible experience at Travellers. I stayed there once... that's all I'll say. It was long ago.

I hope you talked to Mr. Wellington. Although he turned the management of Travellers over to his sons, he worked many years to build the hotel into a nice property w/ a good reputation. I think he or his sons need to be made aware of this so they can address the situation, maybe re-train some staff.

I know you'll find a way to make these lemons into lemonade.