I watch the flights every day to get an idea of what to expect. Right now, even tho it is off season, they are jamming most of the flights into a window between 11-2:00. If you come in during that time, that's why people are complaining about the lengthy waits. If you are coming in December into those time frames, be prepared to wait. I made a mistake of not getting Club Mobay during offseason on a Tuesday in October and arrived after 11 and waited 2 hours. Never again. I always get it unless I am arriving late in the day, like after 4...for all of us getting older, standing in line for 2 hours is not my cup of tea..lol