I used it once last year. It wasn't that bad with lines of people. We just wanted OUT of the airport so the waiting around was a bit much for us but for a different reason. They couldn't find our order at first, so re-packed it but then at the last minute found our original order that was pre-packaged lol. I am just grabbing some booze at Hi-Lo for the next trip, the prices didn't seem to be too bad from what I saw online.