I have had Clive forget about a friend's pick up a time or two I personally have not had any issues with his service and do like that my wait time is
never an issue, I have also been the only one in the van, loved that!

I have also used Juta a few times. Wait time no more than 30mins, never in the van alone....almost always packed to the max, but always on time for my return and never an issue with calling to remind them about my reservation, they are always there.