I used Clives for the first time my last trip and I had a FANTASTIC experience. On my way back to the airport from Negril, Hidden Paradise hotel noticed that I left my baby's diaper bag in the front lobby while I was checking out. The hotel contacted the driver when we were about 10 minutes away from the airport to let me know, I almost had a heart attack! I doubted they sold formula and diapers at the airport!! Well Clive's offered to send another driver to pick up the bag at the hotel, and drop it off to me at the airport free of charge. He must have sped the whole way to get it to me because he was pulling up to the airport in no time. Highly recommend using them!!