Hey Rob, Why hasn't Jean contacted the third parties to straighten it out? I have read about this for awhile and yet it continues. While the misrepresentation is not her doing, she knows what is happening. Also, are you serious about the google reference?
Is Jean getting a percentage of the profits from the "Mariners" (haha) rentals?
No she does not. The NBCC does not receive any percentage from the room rentals at the Negril Beach Club Resort. As been mentioned, they are two separate entities.Originally Posted by luvjabd
Negril.com - For the vacation that never ends!
How do you know that she hasnt tried? Did you ask her? And have you given thought to how many thousands of 3rd party websites there are that she would need to contact? TripAdvisor alone has 18 subsidiary travel sites, operated by TripAdvisor. And they are owned by Expedia - I have no idea how many websites they operate...
And yes, I am serious about the google reference. Sparky posted the phone number he received and I googled it. The result is NOT the phone number of the NBCC, but for the Negril Beach Club Resort, formerly Mariner's Negril Beach Club.
If LuvJaBad would post the phone number contact for the hotel that she booked with, the situation may become more clear for her. She would not need to google the phone number, I would be able to handle that.
Negril.com - For the vacation that never ends!
No I didn't ask her, I asked you. It's obvious she needs to try a little harder though. You think Chris at Seastar would allow this to continue? Harry at Catcha? No sir. If she had the passion that you have put into protecting her on this thread she could fix this. Might take some time, but not as much time as has gone by with this nonsense happening. And Rob if someone was hijacking your domain name you and I know you would pursue it till it was a non issue. As I said, the beloved Jean needs to try harder.
Booger,
Please understand that there are laws involved here. The Negril Beach Club Resort in one name, and the Negril Beach Club Condos is another. Your specific reference about my domain being "hijacked" is something I have dealt with for years. And there are sitautions under the law that I cannot change. There have been many sites over the years with variations of "negril.com" in their name. Some were created to be confusing on purpose to use our success to their benefit. I felt it was very unfair and potentially illegal. But I was wrong. Under the law, there was nothing legally I could do about those confusingly named websites. That is reality in this matter.
The name that I know the NON-timeshare units at that property is the Mariner's Negril Beach Club. Perhaps they legally changed the name to the Negril Beach Club Resort. But when humans are involved, mistakes can happen. If the name wasnt legally changed, and the 3rd party websites mistakenly refer to the property as the Negril Beach Club Resort - this would now be up to the 3rd party to change in their own time frame.
It is interesting that you bring up Harry at Catcha. There was a mistake in the listing on TripAdvisor when the Catcha Falling Star Gardens opened. It didnt seem like much at first, but that mistake took over a year to correct. There were multiple mistakes done and redone by TripAdvisor, information was lost and resent over and over, but the situation is finally resolved. It took literally hundreds of emails and calls to resolve this matter. When a 3rd party has no real interest in making sure things are correct, it can take a long time to make sure that things are correct.
In a perfect world it would be simple. But this isnt a perfect world.
Negril.com - For the vacation that never ends!
I find this all ridiculous, some people just want to argue for the sake of arguing...
I did a quick Google search of both Negril Beach Club RESORT and then Negril Beach CLub CONDOS. The RESORT came up with all the booking sites like Expedia etc. and horrible Trip Advisor reviews. The CONDO search came up with links to this site and the actual CONDOS website. As a new person to Negril booking on Expedia etc. if you were to google (which I always do when I don't know anything about the area or hotels) you would clearly see that the RESORT sucks. As the people that know the area and hotels it is unfortunate that they think they are getting Jean's side by booking through Expedia and such. The names, however slight, are different thoug. I would suggest continuing to spread the word that the CONDO side does not use Expedia etc.
A suggestion for Jean would be to put a disclaimer on the front page of her website stating that she is not, nor affiilated with, Negril Beach Club RESORT. I would also contact Trip Advisor so that 2 distinct names for reviews are set up.
The end... I hope!
Seems to me the problem is not with the hotel, its with the booking agency. I am not a big fan of these third party agencies - yes, they give good deals but if its too good to be true it often is...
That said, every hotel should have control of their own inventory and I'm pleased to hear Expedia took care of LuvJaBad. When you book in Negril during high season, especially through a third party discounter it couldn't hurt to make phone calls directly to the hotel to ensure you have what you want coming to you. This way if there is an error or a possibility of being bumped dealing with it before you arrive as best you can will alleviate any stresses once you get here.
LuvJaBad,
The NBCC and the Negril Beach Club Reosrt are on the same physical location on the beach. But yes, they are two completely separate business entities. They have their own set of rooms that each rents on the property. Each are responsible for their own rooms.
As mentioned, the NBCC is a timeshare coop. In vacation areas, timeshares can be found. Vacations buy a "time period" that they "own" for that room. They can rent it out or use it each year. The NBCC is the business that handles the rental for those those timeshare rooms as well as other rooms that they purchased. The Negril Beach Club Resort does not handle the timeshare units, the NBCC does.
They do not share the same office and you must check in to each resort in separate areas. They do share some of the facilities, but each pays its own share for the use as they are separate entities.
As mentioned, there is no listing on Expedia for the Negril Beach Club Condos. You could not have booked the NBCC through Expedia. The business you booked is called the Negril Beach Club Resort. Although the name Mariner's is still on the wall out front, they must have dropped the Mariner's name on Expedia. Regardless, the Negril Beach Club Condos did nothing wrong to you, they did not overbook your reservation and they did not change your reservation to the Caribbean Sunset.
The Negril Beach Club Resort did overbook your reservation and they did change your reservation to their own sister property the Caribbean Sunset.
Apparently you are confused at how the two businesses operate which is understandable because it is a very unusual relationship. But there is still no reason to blame the wrong business and once informed of this error, to continue to blame the wrong business. To blame the wrong business is extremely unfair and does nothing to warn future visitors about the problem you experienced.
Negril.com - For the vacation that never ends!
Glad you mentioned Catcha's issues as it's a great example of Jane's persistence. She shared the story with me on my last reach, hence why I felt compelled to add my two cents to this thread. Maybe Jane can share with Jean the steps it takes to get it done....Katho, I'm not one to go on the web to argue with anyone. I just cannot believe I am still reading about these mix ups. Tons of folks have had their vacation get off to a less then desirable start because of this.
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