How do you know that she hasnt tried? Did you ask her? And have you given thought to how many thousands of 3rd party websites there are that she would need to contact? TripAdvisor alone has 18 subsidiary travel sites, operated by TripAdvisor. And they are owned by Expedia - I have no idea how many websites they operate...
And yes, I am serious about the google reference. Sparky posted the phone number he received and I googled it. The result is NOT the phone number of the NBCC, but for the Negril Beach Club Resort, formerly Mariner's Negril Beach Club.
If LuvJaBad would post the phone number contact for the hotel that she booked with, the situation may become more clear for her. She would not need to google the phone number, I would be able to handle that.