I was told by the ladies at the Beach Club CONDOS about 2 years ago that they would no longer be booking through Expedia and to book directly with them through email or over the phone. It appears that you booked with Negril Beach Club RESORT (Mariners) and not with Jean Gaynair.
If this is the case I would hope that the title of the thread could be changed to reflect that. NBCC is a separate business from the one I believe you have a problem with and shouldn't suffer the bad press.
It's a shame that the new owners of the Mariners part of the property chose such a similar name. This is probably the third or fourth time I've seen the two mixed up.