Quote Originally Posted by Jbizek View Post
4 days is excessive and I agree it shows a serious lack of customer service. It's not my experience that it takes days to have emails returned.
I guess I'm used to it. Since I don't usually stay elsewhere I haven't had experience w/ faster service. If I get a response from the TS folks in under I week, I think I'm doing great. Sometimes it's faster but that's rare.

Courtenay... Thanks for further details. I can see why you were not happy w/ your attempted booking experience. Had I been in your shoes, I'd feel the same. You were almost to home plate & then the game was suddenly over. There is no excuse for that. That certainly is not good customer service. I hope you have a problem free stay & enjoy the property. Please contact me re: the inappropriate pool behavior by the guest w/ ties to NBCR (long termer at Caribbean Sunset?). Since you'll be there w/ your young daughter, this individual is someone you need to be aware of. I see him in the summer so it's not like he was there briefly on vacation. Believe me, this is not something you want her exposed to anywhere.