i also have the claro motem but claro discontinued my plan in the middle of the month after i already paid for the whole month. went to digicel and they gave me new digicel sim card to put in it. they did not offer me a digicel motem so i am unable to get the 4G network. i settled for digicel 3G network which works about the same as what i had with claro. digicel neglected to give me the directions the first time i went there so make sure you get the written instructions on how to convert and sign up. it was a real pain and took 2 trips but i am online again. hope this helps.