Sorry...had to run the old dog to the vet....it never ends....
OK,....we're at the front desk....the gal calls the reservation manager, no I would never have confirmed for that week..it's busy and we're full. But you did...call the owner....hello, I Mr. C, I just talked to my reservation manager and she said she did not confirm. Ok, I see what's going on, she agreed and now is convering her tracks with her boss.
Sorry sir, we are full, there's nothing I can do.
This is where the disconnect for me comes....there's nothing you can do? Do you have a plan for over flow, someone you use as a back up?
No sir, I'm sorry we are full.....I hang up ....my wife gets this look, no she has never seen me hang up on someone before, I'm pretty laid back.
The front desk staff, now 3 strong as the shift is changing, stares at me.....like...gee, what are you going to do? I thought or was under the impression that the majority of hotel staff go to a hotel votec of some kind....you know the kind that teaches CUSTOMER SERVICE????