Wow, can't believe they would ban her from the property. As a person who has worked in marketing and public relations for 20 years, they did the absolute worst thing they could possibly do. Now they've alienated a customer, not to mention the people she could recommend to the place and perhaps a whole host more people that will hear about it on the internet. Instead, they should have welcomed her with open arms and proved to her that her previous experience was not the norm. They could have turned her around into a appreciative customer and one that could send her even more customers. That's how you do business. It never ceases to amaze me how people in Jamaica just simply don't seem to understand what customer service is. And especially how simple it is to turn an unsatisfied customer into a satisfied one. In this day and age of the internet when the good and bad is widely reported, you'd think places would be a little more concerned with how to have more good stories reported than bad.