good job is right!!....Maybe the travel agent has more sway than the individual who has booked directly through the company....I didn't see the need to argue with someone who was as relentless to keep going as me, kept putting me on hold, and had my deposit in the bank if I didn't act within 7 days of booking(was in the fine print for"Unique Vacations", the booking "alias" of Sandals)...just as well I guess....We are seriously considering CocoLaPalm or Negril Treehouse now.....just like to drink alot on vacation is the only problem