I e-mailed in June asking to use my timeshare in August and received a reply back that the hotel/timeshare was fully booked the entire month of July and August. Upon arrival I paid a visit to the hotel daily and never saw more than 10-12 people on the property. I asked at the front desk and the staff acknowledged they were no were near booked and had no explanation as to why I was told this. I have since arrived home and found the e-mail received in June, and forwarded it to the e-mail address of years and have yet to receive a response or a reply to a new request for March 2013. Does anyone know what's going on?