Daune left NBC about a year ago, last time I received a response in June was from Nadine ( Alicia also answered at times prior to that). The Timeshare office is abandoned and their new location is behind the front desk. I heard that they no longer deal with RCI from another guest on the beach when I was there Aug 19-28th. I paid my condo fees on time for years and they actually owe me a week now from RED time in March 2012 I did not use. I don't hold much hope for a phone responsiveness when I showed up in person and got blank stares.